Summary
Overview
Work History
Education
Skills
Timeline
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Giana Armani

Spring Lake,MI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Customer Service Representative Agent

Live Ops
10.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed approximately 80 incoming calls, and emails per day from customers.

Manufacturing Associate

Herman Miller
12.2021 - 08.2023
  • Made sure that products were produced on time and are of good quality.
  • Assembled products to meet production requirements and daily established quotas.
  • Utilized hand tools and machinery to safely complete assembly processes.
  • Collaborated with team members to meet production deadlines.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
  • Inspected finished products for quality and adherence to customer specifications.

Business Owner

Kalos Bloom
09.2019 - 12.2021
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.

Manufacturing Associate

Herman Miller Mainsite
10.2017 - 08.2019
  • Made sure that products were produced on time and are of good quality.
  • Assembled products to meet production requirements and daily established quotas.
  • Utilized hand tools and machinery to safely complete assembly processes.
  • Collaborated with team members to meet production deadlines.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.

Senior Project Manager

Reliable Service Technicians
07.2012 - 10.2017
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

Education

No Degree - Behavioral Psychology

Kaplan University
Davenport, IA
05.2018

High School Diploma -

Allendale High School
Allendale, MI
03.2015

Skills

  • Call Flow Maximization
  • Complaint Handling
  • Customer Focus
  • Cross-selling
  • Active Listening
  • Training and Development
  • Stress Management
  • CRM Software
  • Attention to Detail
  • Multitasking
  • Call Center Experience
  • Live Chat Support

Timeline

Customer Service Representative Agent

Live Ops
10.2022 - Current

Manufacturing Associate

Herman Miller
12.2021 - 08.2023

Business Owner

Kalos Bloom
09.2019 - 12.2021

Manufacturing Associate

Herman Miller Mainsite
10.2017 - 08.2019

Senior Project Manager

Reliable Service Technicians
07.2012 - 10.2017

No Degree - Behavioral Psychology

Kaplan University

High School Diploma -

Allendale High School

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Giana Armani