Giana Barela

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Case Management
• Parenting classes
• Reconnecting Youth
• Family engagement in community services
• Provide advocacy for families

• Enhanced department productivity by implementing new strategies to process applications more quickly.
• Ensured compliance with state and federal guidelines when processing applications, mitigating potential issues or penalties for the agency.
• Mentored new employees on department procedures while providing ongoing support for their professional growth.
• Reduced case backlog by prioritizing tasks and working efficiently under pressure.
• Offered compassionate support to clients during difficult circumstances, helping them navigate the application process with ease.
• Assisted clients in completing necessary paperwork, ensuring all required documentation was submitted accurately and on time.
• Collaborated with team members to resolve complex cases and provide optimal support for clients in need.
• Promoted a positive work environment by fostering open communication, teamwork, and professionalism among colleagues.
• Conducted thorough eligibility assessments to ensure proper benefit distribution to qualified individuals.
• Improved client satisfaction by providing timely and accurate assistance with their benefit applications.
• Developed strong relationships with community partners, connecting clients with additional resources as needed.
• Maintained high levels of accuracy in data entry, ensuring client information was up-to-date and correct.
• Assisted clients with completion of applications and paperwork.
• Interviewed applicants and explained scope of different available benefits.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Communicated with people from various cultures and backgrounds on application process.
• Inventory record
• Maintained and completed EBT reports for State
• Organize documents from board meetings for Director
• Delivered exceptional customer services to every customer by leveraging extensive knowledge of programs and services creating welcoming, positive experiences
• Complete additional job duties when needed

• Assisted applicants with admissions packet and served as point of contact throughout admissions process.
• Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
• Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
• Completed admissions duties with timeliness and accuracy.
• Reviewed and verified data on all submitted documentation
• Mentored newly hired Admissions Specialists by providing training on departmental processes and best practices, ensuring a smooth transition into their role.
• Data Entry
• Provided Care for patients to meet their needs
• Performed extra duties that were allowed when it came to ER admissions, followed protocols when it was a flight for life situation

Call Center, transferred calls to correct locations in the hospital/clinic

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Performed cash, card and check transactions to complete customer purchases.
• Learned duties for various positions and provided backup at key times.
• Handled cash with high accuracy and took care to check bills for fraud.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Maintained a clean environment for the restruant