GIANA DIEGIDIO
Philadelphia,Pennsylvania
Summary
Results-focused customer service representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
13
13
years of professional experience
Work History
Licensed Hairstylist
Self-employed
Philadelphia, PA
11.2012 - 02.2021
- Managed over 30 customer calls per day.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Professional Hairstylist
Renee Foxx Hair Salon
Feasterville, PA
04.2011 - 10.2012
- Consistently increased sales of products and services.
- Educated customers on products to maximize benefits.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
Hairstylist's Assistant
High Tech Hair Studio
Philadelphia, PA
02.2009 - 03.2011
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Offered exceptional service and support to walk-in and scheduled customers.
- Answered telephone calls to provide information and schedule new appointments.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
Teacher's Aide
Just Children Child Care Center
Bensalem, PA
06.2007 - 01.2009
- Assisted the teacher with supervision and care of group of 22 students.
- Supported student learning objectives through personalized and small group assistance.
- Promoted physical, mental and social development using classroom games and activities.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Participated in professional development opportunities and attended in-services and seminars.
Education
Associate of Science - Management And Marketing
Pennsylvania State University
Abington, PA05.2010
Cosmetology License - Cosmetology
Jean Madeline Aveda Institute
Philadelphia, PA03.2011
High School Diploma -
Nazareth Academy High School
Philadelphia, PA06.2007
Skills
- Work Station Cleaning
- Hair Cutting and Trimming
- Texturizing Services
- Maintaining Clean Work Areas
- Highlights and Lowlights
- Hair Extensions
- Sales and Promotions
- Customer Service
- Originality and Creativity
- Adaptable to Changing Client Needs
- Service Promotions
Timeline
Licensed Hairstylist
Self-employed
11.2012 - 02.2021
Professional Hairstylist
Renee Foxx Hair Salon
04.2011 - 10.2012
Hairstylist's Assistant
High Tech Hair Studio
02.2009 - 03.2011
Teacher's Aide
Just Children Child Care Center
06.2007 - 01.2009
Associate of Science - Management And Marketing
Pennsylvania State University
Cosmetology License - Cosmetology
Jean Madeline Aveda Institute
High School Diploma -
Nazareth Academy High School
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