Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giana Garcia

Amarillo ,Texas

Summary

Accomplished Sales Representative at State Farm, I leveraged customer relationship building and sales strategy development to consistently exceed targets. My proactive approach in identifying high-potential accounts and tailoring solutions boosted sales and client satisfaction. Renowned for exceptional interpersonal communication skills, I achieved top performer status, significantly enhancing brand awareness and customer loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Representative

State Farm
08.2022 - 09.2023
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.

Branch Administrator

Edward Jones
02.2017 - 04.2022
  • Fostered a positive work environment by promoting open communication channels between team members.
  • Managed travel arrangements including booking flights accommodations providing detailed itineraries for upper-level executives.
  • Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
  • Ensured compliance with company policies and industry regulations through regular auditing and staff education efforts.
  • Tracked branch performance metrics effectively to identify areas for improvement in both sales targets and employee performance.
  • Commitment to maintaining office organization led to increased productivity among staff members.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Enhanced branch efficiency by streamlining administrative processes and implementing time-saving strategies.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Collaborated with senior management to develop strategic plans for branch expansion and improvement initiatives.

Customer Service Representative

Sitel
01.2014 - 02.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Account Specialist

World Finance
08.2010 - 12.2013
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Caprock High School
Amarillo, TX
06-2011

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Closing sales
  • Sales strategy development

Certification

Licenses & Certifications
  • Licensed in Auto and Property Insurance – TX 2022
  • Licensed Life Insurance - TX 2022

Timeline

Sales Representative

State Farm
08.2022 - 09.2023

Branch Administrator

Edward Jones
02.2017 - 04.2022

Customer Service Representative

Sitel
01.2014 - 02.2014

Account Specialist

World Finance
08.2010 - 12.2013

High School Diploma -

Caprock High School

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Giana Garcia