Giana Hook
Niagara Falls
Summary
- Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
- Professional retail leader equipped for role. Proven track record in managing store operations, ensuring smooth daily activities. Excel in team collaboration, meeting targets, and adapting to changes. Skilled in inventory management, customer service, and staff training. Known for reliability, clear communication, and problem-solving abilities.
- Experienced with various cooking techniques and kitchen operations. Utilizes culinary skills to create flavorful and visually appealing dishes. Knowledge of food safety practices and efficient kitchen workflows.
Overview
7
7
years of professional experience
Work History
Cook
Bella Vista Restaurant
03.2024 - Current
- Prepared and cooked high-quality dishes following restaurant recipes and standards.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Assisted in menu planning, contributing creative ideas for seasonal specials.
- Collaborated with team members to streamline food preparation processes, improving efficiency.
Cook
Catholic Academy of Niagara Falls
09.2022 - Current
- Monitored inventory levels, ensuring timely ordering of supplies to minimize disruptions.
- Trained new kitchen staff on proper cooking techniques and safety protocols.
- Implemented sanitation protocols, maintaining compliance with health regulations and safety standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Sales Floor Leader
Lush Cosmetics
10.2022 - 09.2025
- Enhanced customer satisfaction through effective daily operations management.
- Fostered team development by mentoring sales associates for improved performance.
- Elevated brand visibility by implementing strategic visual merchandising standards.
- Optimized inventory management by analyzing sales data and identifying trends.
Customer Service Representative
Excellus BCBS
09.2021 - 09.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and concerns.
- Ensured timely, accurate responses by managing high-volume inbound calls effectively.
- Streamlined communication processes with cross-functional teams to improve service delivery.
- Fostered excellence and teamwork by training new staff on service protocols.
Food Prep Cook
Wegmans
03.2019 - 12.2022
- Ensured high-quality food preparation by precisely preparing all ingredients.
- Enhanced food preparation efficiency through safe operation of kitchen equipment.
- Optimized team workflow during peak hours by collaborating effectively with colleagues.
- Maintained organized, clean workstations, adhering to all health regulations.
Education
CCMA - Medical Assisting
Bryant And Stratton College
Getzville, NY04-2026
Associate of Science - Culinary Arts
Niagara County Community College
Sanborn, NY06-2009
Skills
- Customer service
- Cooking
- Cleaning and organization
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
Timeline
Cook
Bella Vista Restaurant
03.2024 - Current
Sales Floor Leader
Lush Cosmetics
10.2022 - 09.2025
Cook
Catholic Academy of Niagara Falls
09.2022 - Current
Customer Service Representative
Excellus BCBS
09.2021 - 09.2023
Food Prep Cook
Wegmans
03.2019 - 12.2022
CCMA - Medical Assisting
Bryant And Stratton College
Associate of Science - Culinary Arts
Niagara County Community College