Giana Johnson
Sacramento,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and leasing skills.
Overview
6
6
years of professional experience
Work History
Senior Leasing Consultant
CTL Management, Inc.
12.2022 - Current
- Streamlined leasing processes for improved efficiency, reducing paperwork and optimizing application review time.
- Conducted regular audits of property amenities and condition, recommending improvements or upgrades as needed to maintain competitiveness in the market.
- Coordinated with third-party vendors for services such as landscaping or pest control, ensuring timely delivery of services without disrupting residents'' schedules.
- Conducted thorough market analysis to determine competitive rent prices, ensuring optimal positioning within the local market.
- Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.
- Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
- Maintained detailed records of all leasing transactions, ensuring accurate documentation and adherence to legal requirements.
- Utilized various advertising channels such as online listings, social media platforms, and print materials to reach target audience effectively.
- Maintained strong relationships with other industry professionals such as real estate agents and brokers to increase property exposure and facilitate referrals.
- Assisted property managers in developing annual budgets by providing accurate projections of rental revenue based on current trends and anticipated vacancies or lease expirations.
- Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction.
- Evaluated applicants' creditworthiness through careful assessment of credit reports, employment history, and reference checks.
- Facilitated smooth move-in experiences for new tenants by coordinating unit preparation and providing clear communication throughout the process.
- Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
- Negotiated favorable lease terms with new and existing tenants, maximizing rental income while maintaining positive relationships.
- Increased lease renewals by implementing effective tenant retention strategies and addressing concerns promptly.
- Served as a knowledgeable resource for current residents by providing information about community events, local businesses, and nearby services.
- Developed successful marketing campaigns to attract prospective tenants, resulting in increased property occupancy rates.
- Implemented and managed an efficient online lease application system that streamlined the entire leasing process for both staff and potential tenants.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Registered clients on database to enable tracking history and maintain updated records.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
Lead Bartender
Cocoro Bistro
04.2022 - 12.2022
- Fast paced and high volume environment
- Crafted special drink and cocktail menu items for seasonal offerings
- Consulted with owners to organize special events and promotions
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Customer relations management
- Followed strict recipes and drink measurements to
- Upselling techniques
- Maintained secure cash drawers, resolving discrepancies in daily totals
- Implemented drink prep procedures
- Accurate money handling reducing wasted stock
- Sales expertise
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Applied comprehensive knowledge of spirits, wine, cider and beer to increase daily beverage sales
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Worked with POS system to place orders, manage bills and handle complimentary items
- Bussed and reset tables to keep dining room and work areas clean
- Noted special patron requests and followed up with kitchen to confirm delivery
- Cultivated warm relationships with regular customers
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Wine Associate
Vino Volo-Sacramento
01.2021 - 08.2022
- Serving wine and food to patrons, while maintaining and growing extensive wine knowledge
- Providing excellent customer service while in extremely high-paced environment
- Managed cellar and beverage storage maintenance to prevent inventory spoilage
- Oversaw successful bar service and operations to handle as many as 250 guests per day
- Represented establishment professionally with guests and earned consistent repeat and referral business
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Demonstrated expertise in various wine regions, varietals, and production methods to address customer inquiries confidently.
- Stayed current on industry trends and emerging producers to provide knowledgeable guidance for discerning clientele.
- Supported store marketing efforts by assisting with social media content creation focused on our unique wine offerings and events.
Bartender Supervisor
Koe's, Inc-Stockton
01.2018 - 08.2021
- Interacting with customers, taking orders and serving snacks and drinks
- Assessing bar customers' needs and preferences and making recommendations
- Recruited and trained new bartenders and barbacks to help maintain talented team
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Obtained cash bank and stocked service bar to prepare for operation
- Served high customer volumes during special events, nights and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Increased overall revenue with creative drink promotions and themed events.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
- Served high customer volumes during special events, nights, and weekends.
Education
High school diploma -
Saint Mary's High School
Stockton, CAReal Estate -
San Joaquin Delta College
Stockton, CA08.2024
Skills
- Customer Relationship Management
- Relationship Management
- Goal-Oriented
- Property Management
- Real estate knowledge
- Industry Awareness
- Fair housing policies
- Clear Communication
- Team Collaboration
- Property Inspections
- Creative Problem-Solving
- Customer service expertise
- Relationship Building
- Leasing Terms and Specifications
- Training and mentoring
- Property tours and inspections
Timeline
Senior Leasing Consultant
CTL Management, Inc.
12.2022 - Current
Lead Bartender
Cocoro Bistro
04.2022 - 12.2022
Wine Associate
Vino Volo-Sacramento
01.2021 - 08.2022
Bartender Supervisor
Koe's, Inc-Stockton
01.2018 - 08.2021
High school diploma -
Saint Mary's High School
Real Estate -
San Joaquin Delta College
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