Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giana Lattuga

Fort Mill,SC

Summary

Dynamic hospitality professional with extensive experience at Firebirds Wood Fired Grill, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective time management and multitasking. Skilled in managing reservations and optimizing seating efficiency, contributing to a welcoming atmosphere and seamless dining experiences. As well as offering friendly demeanor and strong interpersonal abilities.

Overview

5
5
years of professional experience

Work History

Host

Firebirds Wood Fired Grill
05.2025 - Current
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating efficiency during peak hours.
  • Coordinated with servers and management to streamline guest service processes.
  • Trained new hosts on customer service standards and operational procedures.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

Hostess/Server

Towne Tavern
09.2022 - 12.2024
  • Greeted and seated guests efficiently, ensuring optimal flow during peak hours.
  • Managed waitlists, enhancing customer experience and satisfaction.
  • Assisted with menu knowledge, providing recommendations to enhance dining choices.
  • Collaborated with kitchen staff to ensure timely service and accurate order delivery.
  • Trained new hostesses on procedures and customer service standards for consistency.
  • Monitored dining area for cleanliness and organization, contributing to overall atmosphere.
  • Cultivated warm relationships with regular customers.

Hostess/Server

Whitakers
09.2023 - 05.2024
  • Resolved guest inquiries and concerns promptly, maintaining high service standards.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Opened and closed seating sections according to volume of guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

High School Diploma -

York Technical College
Rock Hill, SC
03-2026

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Telephone reception
  • Event planning assistance
  • Verbal and written communication
  • Sales strategies
  • Health standards
  • Hospitality and accommodation
  • Phone etiquette

Timeline

Host

Firebirds Wood Fired Grill
05.2025 - Current

Hostess/Server

Whitakers
09.2023 - 05.2024

Hostess/Server

Towne Tavern
09.2022 - 12.2024

High School Diploma -

York Technical College

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