Giana Okoorian
Aston,Pa
Summary
Dynamic and dependable professional with extensive experience in customer service and healthcare administration, notably at Crozer Healthcare. Excelled in multitasking and patient scheduling optimization, demonstrating a fast learning ability and exceptional attention to detail. Proven track record in improving patient check-in efficiency and maintaining high health code compliance standards. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/Server
P.J Whelihan’s
09.2022 - Current
- Greeting customers/seating at their tables
- Taking orders and serving beverages/food
Front Desk
Afc Urgent Care
01.2024 - 09.2024
- Scheduled appointments for patients using the electronic health records system.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Managed customer inquiries through telephone, email and social media interfaces.
- Compiled reports on patient visits for management review as needed.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Verified demographics and insurance information to register patients in computer system.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Maintained client confidentiality according to HIPAA regulations at all times.
Front Desk
Bryn Mawr Medical Specialist Association
07.2023 - 01.2024
- Scheduled appointments for patients using the electronic health records system.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Managed customer inquiries through telephone, email and social media interfaces.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Collected deposits or payments and arranged for billing.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
Front Desk
Crozer Healthcare Brinton Lake Geriatric Medicine
, USA
04.2021 - 05.2022
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Processed payments for services rendered according to established procedures.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Scheduled appointments for patients using the electronic health records system.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Collected deposits or payments and arranged for billing.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
High School Diploma -
Sun Valley High School
Aston, Pa06-2018
Some College (No Degree) - Athletic Training
Neumann College
Aston Mills, PASkills
- Committed team player
- Fast learner
- Excellent attention to detail
- Highly dependable
- Reliable
- Flexible
- Multi-task oriented
- Can work independently
- Cash and credit transactions
- Strong multitasking
- Courteous
- Professional appearance
- Outgoing personality
- Basic accounting
- Health codes compliance
Certification
- Adult, child, and infant CPR
- AED
- First aid
References
References available upon request.
Timeline
Front Desk
Afc Urgent Care
01.2024 - 09.2024
Front Desk
Bryn Mawr Medical Specialist Association
07.2023 - 01.2024
Bartender/Server
P.J Whelihan’s
09.2022 - Current
Front Desk
Crozer Healthcare Brinton Lake Geriatric Medicine
04.2021 - 05.2022
High School Diploma -
Sun Valley High School
Some College (No Degree) - Athletic Training
Neumann College
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