Giana Parra
Windsor,CA
Summary
Dynamic Assistant Manager and Event Coordinator at Charlie's Restaurant, skilled in customer relations and staff training. Successfully enhanced customer satisfaction and mentored junior staff, while expertly coordinating large-scale events. Proficient in Microsoft Office, I thrive in fast-paced environments, ensuring seamless operations and memorable experiences for all attendees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager & Event Coordinator
Charlie's Restaurant
03.2023 - 04.2025
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
- Created detailed timelines and budgets for events to meet all deadlines.
- Designed eye-catching visual displays that enhanced the overall aesthetic appeal of events and contributed to a memorable atmosphere for attendees.
Server & Bartender
Charlie's Restaurant
06.2018 - 03.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
High School Diploma -
Windsor High School
Windsor, CA06-2018
Skills
- Customer relations
- Staff training and development
- Staff management
- Schedule oversight
- Verbal and written communication
- Recruitment and hiring
- Microsoft office expertise
- Organizational skills
Timeline
Assistant Manager & Event Coordinator
Charlie's Restaurant
03.2023 - 04.2025
Server & Bartender
Charlie's Restaurant
06.2018 - 03.2023
High School Diploma -
Windsor High School
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