Giana Patterson
Budd Lake,NJ
Summary
Proven achiever with a solid background in document management and customer relations, notably at Franklin Precast. Skilled in streamlining operations, enhancing customer satisfaction, and driving efficient administrative processes. Excels in multitasking and fostering vendor relationships, achieving significant financial and operational improvements.
Overview
17
17
years of professional experience
Work History
Operations Administrative Assistant
Franklin Precast
11.2019 - 12.2023
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Assisted with budget management, tracking expenses and providing regular financial updates to the operations team.
- Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading.
- Leveraged excellent interpersonal skills to build strong relationships with vendors, negotiating favorable contracts that benefited the organization financially.
Server/Customer Care Representative
Woodstack Italian Restaurant/Caterers
01.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Accounts Receiveables/Early Stage Collections Agent
Notebook Solutions
02.2007 - 04.2017
- Enhanced company''s reputation for professionalism with courteous, respectful communication during collections interactions.
- Optimized workflow by prioritizing tasks based on urgency, complexity, and potential impact on revenue recovery efforts.
- Demonstrated commitment to ethical collections practices by adhering strictly to industry regulations and company policies at all times.
- Improved customer satisfaction by providing empathetic and prompt assistance during debt collection calls.
- Enhanced customer retention by balancing firmness with compassion during difficult conversations, consistently seeking equitable solutions that addressed both parties'' needs.
Education
Phlebotomy Certification - Phlebotomy
Dutchess Community College
Poughkeepsie, NYNo Degree -
Upsala
Sussex, NJHigh School Diploma -
Evergreen Senior High
Seattle, WA2024
Skills
- Scheduling and Planning
- File Organization
- Policy Enforcement
- Document Management
- Report Generation
- Multitasking and Time Management
- Fast Learner
- Customer Service
- Customer and client relations
- Clear Communication
- Database entry
- Administrative Procedures
Timeline
Operations Administrative Assistant
Franklin Precast
11.2019 - 12.2023
Server/Customer Care Representative
Woodstack Italian Restaurant/Caterers
01.2017 - 03.2020
Accounts Receiveables/Early Stage Collections Agent
Notebook Solutions
02.2007 - 04.2017
Phlebotomy Certification - Phlebotomy
Dutchess Community College
No Degree -
Upsala
High School Diploma -
Evergreen Senior High
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