Summary
Overview
Work History
Education
Skills
Certification
Timeline
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GIANA SANDOVAL

Winchester,CA

Summary

Dependable Certified Phlebotomist, effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for maintaining the highest quality control and patient care standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

HOST / TO GO SPECIALIST

Yard House Restaurant
01.2023 - 03.2024
  • Greeted guests in a friendly and professional manner, providing excellent customer service
  • Answered phone calls to take reservations and address guest questions and concerns
  • Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Assisted in maintaining inventory by tracking data
  • Addressed customer inquires and resolved issues
  • Took and placed To-Go orders with handling money and processing transactions

GENERAL MERCHANDISE LEAD

Stater Bros Market
04.2022 - 01.2023
  • Led the HBA department - Problem solving & quality assurance to produce high quality of customer service
  • Led the Liquor department - Communicating tasks and goals needed to ensure department success
  • Supported our Administrative Department as the Backup Bookkeeper - manage and handle money, filing, and document preparation
  • Maintained high standards of cleanliness throughout the store premises
  • Responded to phone calls and provided information and directed inquiries
  • Established positive relationships with managers, suppliers, vendors and external stakeholders
  • Cultivated effective communication with vendors to ensure timely delivery of products
  • Maintained detailed records of inventory levels, sales performance, and employee productivity to facilitate data-driven decision-making

SCHEDULING COORDINATOR

Taco Joes
06.2019 - 08.2021
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.

Education

NHA CPT Certification - Phlebotomy

Temecula Training Specialists
Temecula, CA
06.2024

Associate of Arts - Business

Riverside City College
Riverside, CA
05.2023

High School Diploma -

Oak Hills High School
Hesperia, CA
06.2020

Skills

  • Power Point
  • Excel
  • Microsoft Word
  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Exceptional communication
  • Professional Appearance
  • Cleaning and sanitation
  • Active Listening and Communication
  • Reliable and Trustworthy

Certification

NHA Certified Phlebotomy Technician , Phlebotomy Training Specialists

Timeline

HOST / TO GO SPECIALIST

Yard House Restaurant
01.2023 - 03.2024

GENERAL MERCHANDISE LEAD

Stater Bros Market
04.2022 - 01.2023

SCHEDULING COORDINATOR

Taco Joes
06.2019 - 08.2021

NHA CPT Certification - Phlebotomy

Temecula Training Specialists

Associate of Arts - Business

Riverside City College

High School Diploma -

Oak Hills High School

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