Giana Schneider
Glendale,AZ
Summary
Professional in real estate transaction management, prepared to bring expertise to new role. Proven ability to handle multiple tasks efficiently, ensuring smooth and timely closings. Known for collaboration and flexibility, adapting to team needs and delivering results. Excels in managing documentation and communicating effectively with clients and stakeholders.
Overview
10
10
years of professional experience
Work History
Transaction Coordinator
Opendoor
11.2021 - Current
- Managed High Volume Transactions: Successfully handled 50-100 home transactions weekly, ensuring seamless closing processes through effective use of phone, Slack, and internal systems (Admin, Town, HelpScout, Zendesk)
- Managed additional responsibilities including HOA management, new software pilots, and team training
- Informed Decision-Making: Applied day-to-day skills to make informed judgment calls for the company while maintaining cost considerations for Opendoor
- Adapted seamlessly to various situations and escalations, leveraging expertise to make optimal decisions for the company's benefit
- Solution Identification and Implementation: Identified operational seams and proposed viable solutions, actively participating in solution testing within multiple platforms such as Zendesk and TOWN
- Assisted with team-wide implementation efforts with stakeholders
- Training and Development: Assisted in training a new team in HOA expertise, developed training materials, and tested new systems to ensure their successful integration into their roles
- Performance and Special Projects: Successfully managed daily workload, excelled in team special projects, and consistently surpassed required metrics while taking on additional tasks and excelling in my current position
Assistant Manager
Famous Footwear
07.2014 - Current
- Sales Leadership: Led sales floor operations, assisting 100-200 customers daily, while overseeing and motivating sales associates to achieve daily and monthly sales targets
- Recruitment and Training: Conducted interviews and onboarded seasonal and full-time sales associates, managing system input, background checks, and training to ensure smooth integration into company operations
- Customer Relations: Skillfully handled upset customers, demonstrating empathy and proactive problem-solving to address concerns in a manner that aligns with both customer satisfaction and company objectives
Insurance Agent
USAA
08.2020 - 11.2021
- Customer Education: Managed 30-70 phone calls daily, providing comprehensive education to customers about their insurance policies while staying updated on rules and regulations across all 50 states
- Performance and Efficiency: Efficiently managed inbox and call volume, consistently achieving a 95% average of calls answered and maintaining an 85% upsell rate on all calls
- Conflict Resolution: Proficiently de-escalated upset customers over the phone, using sound judgment and maintaining composure to effectively address their concerns
Education
High School Diploma -
Sunrise Mountain High School
05-2016
Skills
- Transaction monitoring
- Data entry proficiency
- Document coordination
- Technical aptitude
Timeline
Transaction Coordinator
Opendoor
11.2021 - Current
Insurance Agent
USAA
08.2020 - 11.2021
Assistant Manager
Famous Footwear
07.2014 - Current
High School Diploma -
Sunrise Mountain High School
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