Giana Sprouse

• Perform rigorous analysis and detailed auditing of 50+ account applications daily, ensuring accuracy and compliance with organizational standards
• Assist in decisioning 20+ online account applications daily, ensuring timely decisions within deadlines
• Execute quality assurance checks on new accounts to verify compliance with procedural guidelines by sales advocates, ensuring alignment with organizational standards and regulatory requirements
• Streamline loan application processes by proficiently uploading 20+ necessary documents daily.

Freelance

• Researched and produced 50+ blog posts, web content pieces, and articles spanning diverse topics, aligning with individual client specifications and preferences, which enhanced traffic between 10% to 30% per month
• Achieved an average 98% client satisfaction rate by ensuring factual accuracy, grammatical accuracy, and coherence
• Enhanced online visibility and search engine rankings for client content by implementing SEO best practices, resulting in a 25% increase in organic traffic and a top-page ranking on major search engines.

• Managed social media accounts, resulting in a 40% increase in engagement and 25% growth in attendance over a 4 month period
• Demonstrated proficiency in copywriting by consistently managing and delivering high-quality copy for 3 to 4 projects each month
• Successfully met deadlines while ensuring the excellence of written content
• Implemented data-driven strategies resulting in improvement in campaign effectiveness, as measured by key performance indicators (KPIs), and delivered monthly presentations highlighting actionable insights for continuous optimization
• Implemented A/B testing on subject lines, resulting in a 25% improvement in email open rates and contributed to a 20% increase in click-through rates, driving enhanced overall campaign effectiveness.

• Consistently surpassed sales quota, achieving an average or 30% above target every month
• Demonstrated exceptional customer service skills by handling an average of 50 customer inquiries daily
• Scrutinized transactions of 60 to 70 accounts per day to prevent company from financial crime and fraud.