Gianandres Franceschi
Knoxville,TN
Summary
Personable and dedicated Customer Service Representative with extensive experience in several industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Consistent business professional with strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth. Superior work ethic and 3 years of experience in several environments. Established success improving efficiency, driving cost controls and increasing revenues.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Business Administration Manager
Allegria Shoes
Valencia, CA
05.2021 - 10.2024
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Optimized profit and growth opportunities to increase performance outcomes and direct business transformations.
- Researched potential new markets or products that could benefit the company's bottom line.
- Created detailed reports on key performance indicators.
- Managed office operations, scheduling and inventory audits.
- Managed relationships with vendors, suppliers, customers, and other stakeholders to ensure optimal service levels.
- Analyzed data to identify trends in order to make recommendations on process improvements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized and managed administrative staff, including recruitment, training, performance reviews, and disciplinary actions.
Marketing Assistant
Moka
Valencia , Carabobo
10.2022 - 12.2022
- Analyzed competitor activity to inform strategic decisions about pricing and positioning of products and services.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Assisted in organizing promotional events and tradeshows.
- Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
- Organized and inventoried marketing closet to maintain company swag.
- Tracked results from various marketing activities utilizing analytics tools like Google Analytics and Hootsuite.
- Summarized raw data and analyses and made recommendations based on findings.
- Determined best methods to meet research objectives and produce useful data.
Manager
Allegria Shoes
Valencia , Carabobo
01.2022 - 09.2022
- Provided leadership during times of organizational change or crisis situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Organized special events such as conferences or training sessions for employees.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Business Administration And Management
Johnson University
Knoxville, TN05-2025
Skills
- Sales and Marketing
- Human Resources Management
- Operations Management
- Strategic Positioning
- Sales Management
- Fluent in English,Spanish, Italian
- Negotiation
- Marketing Initiatives
- Marketing Strategy
- Team Collaboration
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Limited
Timeline
Marketing Assistant
Moka
10.2022 - 12.2022
Manager
Allegria Shoes
01.2022 - 09.2022
Business Administration Manager
Allegria Shoes
05.2021 - 10.2024
Business Administration And Management
Johnson University
Similar Profiles
Nicole MeirelesNicole Meireles
Homework Teacher at Allegria Learning CenterHomework Teacher at Allegria Learning Center
Alessia DragonettiAlessia Dragonetti
HOST, RESERVING AND BOOKKEEPING, BUSS, CATERING, at Allegria ItalianaHOST, RESERVING AND BOOKKEEPING, BUSS, CATERING, at Allegria Italiana
Shivani DeviShivani Devi
Kitchen Hand at Allegria Cafe Ocean ReafKitchen Hand at Allegria Cafe Ocean Reaf
Jack RileyJack Riley
Marketing Manager at WEIGEL'SMarketing Manager at WEIGEL'S
Seth DanielsSeth Daniels
Construction Foreman at Triple D CraftsmanshipConstruction Foreman at Triple D Craftsmanship