IMELDA O. RIVERO
Daly City,CA
Summary
Professional business office professional with solid experience in administrative and operational support. Skilled in managing office tasks, coordinating schedules, and maintaining records with high accuracy. Strong focus on team collaboration and achieving measurable results. Reliable, adaptable, and proficient in utilizing office software and communication tools to meet evolving business needs.
Overview
16
16
years of professional experience
Work History
Business Office Assistant
Burlingame Skilled Nursing Facility
10.2024 - Current
- Demonstrates excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients/residents, and data entry.
- Handles sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Assists with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Updates patient information and insurance details for accurate electronic medical records.
- Helps patients/residents with health coverage application by becoming their authorized representative and calling healthcare providers/companies on their behalf.
Caregiver
Visiting Angels Living Assistance Services
05.2024 - 10.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Private Elderly Caregiver
Dr. Kurtis Chin
01.2022 - 03.2024
- Assisted client with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for client.
- Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
Nursing Assistant/Unit Coordinator
Mills Peninsula Hospital
01.2016 - 01.2022
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Nursing Assistant/Unit Coordinator
California Pacific Medical Center, Hospital
01.2011 - 01.2016
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
Administrative Assistant
Seantrans transit
01.2009 - 01.2010
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Medical Billing And Coding -
DeVry University
01.2021
Certified Nursing Assistant Training -
Providence School
01.2009
2yrs. - Secretarial Course
Manuel Luis Quezon University
01.1987
High school -
Manuel Luis Quezon Preparatory High school
01.1985
Skills
- Proficient Bilingual Skills
- Medical Language Expertise
- Technical Proficiency
- Skilled in Microsoft Word
- Advanced Excel Skills
- Epic Systems Proficiency
- PointClickCare System Expertise
- Office Equipment Operation
- Typing Speed
- Insurance Verification
- Medical Coding
- Teamwork
- Leadership
- Organizational and Time Management
- Positive Attitude
- Fast Learner
- Adaptability to Change
Languages
Tagalog/Filipino
Native or Bilingual
Timeline
Business Office Assistant
Burlingame Skilled Nursing Facility
10.2024 - Current
Caregiver
Visiting Angels Living Assistance Services
05.2024 - 10.2024
Private Elderly Caregiver
Dr. Kurtis Chin
01.2022 - 03.2024
Nursing Assistant/Unit Coordinator
Mills Peninsula Hospital
01.2016 - 01.2022
Nursing Assistant/Unit Coordinator
California Pacific Medical Center, Hospital
01.2011 - 01.2016
Administrative Assistant
Seantrans transit
01.2009 - 01.2010
2yrs. - Secretarial Course
Manuel Luis Quezon University
Medical Billing And Coding -
DeVry University
Certified Nursing Assistant Training -
Providence School
High school -
Manuel Luis Quezon Preparatory High school
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