Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giancarla Bertochi

Fort Myers,FL

Summary

Dynamic and committed with my work, giving my best in everything I do characterizes me. I like to enjoy my work. work with the public offering my knowledge, I speaking Spanish and English and it allows me to do so.

Taking care of the name and prestige of the company is my commitment to myself, to give the best of myself to the company I represent with responsibility and punctuality. I can contribute with my work experience in previous jobs as a cashier and customer service.

Overview

5
5
years of professional experience

Work History

Front Desk/Mail Clerk

Steinger Greene & Feiner Law Firm
West Palm Beach, FL
04.2023 - Current
  • Sorted and distributed incoming mail according to predetermined routing procedures.
  • Scanned documents into electronic filing systems.
  • Prepared invoices and other documents for mailing purposes.
  • Inspected outgoing mail for accuracy prior to distribution and mailing.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Signed for packages, recorded deliveries and distributed to personnel.

Credit Counselor

Debthelper
West Palm Beach, FL
06.2022 - 03.2023
  • Accepted and processed customer payments and applied toward account balances.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Calculated clients' available monthly income to meet debt obligations.
  • Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
  • Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
  • Responded to telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Prepared budgets, financial education tools and referrals on behalf of clients.

Front Desk

Holiday inn
Stuart, FL
03.2021 - Current
  • Answered calls per shift to assist with customer questions and concerns.
  • Collaborated with others to discuss new opportunities.
  • Created new programs resulting in increased productivity and customer satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

Customer Service Cashier

Walgreens
Stuart, FL
05.2019 - 09.2021
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Welcomed customers, offering assistance to help find store items.

Customer Assistance Associate

Bealls Store
Stuart, FL
09.2020 - 04.2022
  • Operated cash register, collected payments and provided accurate change.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.

Education

GED -

South Fork High School
Stuart, FL
05.2019

Skills

  • Bilingual Spanish and English
  • Customer Service
  • Cash handling
  • Cash register operation
  • Product Sales
  • Sales development
  • POS system operation
  • Credit and cash transactions
  • Cash management
  • Payment processing
  • Listening skills
  • Verbal Communication

Timeline

Front Desk/Mail Clerk

Steinger Greene & Feiner Law Firm
04.2023 - Current

Credit Counselor

Debthelper
06.2022 - 03.2023

Front Desk

Holiday inn
03.2021 - Current

Customer Assistance Associate

Bealls Store
09.2020 - 04.2022

Customer Service Cashier

Walgreens
05.2019 - 09.2021

GED -

South Fork High School

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Giancarla Bertochi