Giancarlo Riina

At Three Brothers, a family-owned restaurant within a distinguished group of sister establishments, I played a pivotal role in delivering exceptional dining experiences and fostering community engagement. Renowned for its casual everyday dining atmosphere, Three Brothers was a beloved destination for local patrons, many of whom frequented the restaurant 4-7 days a week.

• Lead all operational aspects of a high-volume Buffalo Wild Wings franchise, ensuring optimal management of resources and staff to achieve monthly sales targets and enhance profitability.
• Developed and implemented effective sales strategies, resulting in a consistent achievement of competitive sales goals and the cultivation of new revenue-generating initiatives on a monthly basis.
• Oversaw hiring, training, and development of staff, creating a motivated team committed to delivering exceptional service and operational excellence.
• Collaborated with corporate leadership to align franchise goals with corporate standards, ensuring compliance with policies and procedures while adapting strategies to meet local market demands.
• Analyzed performance metrics and customer feedback to drive continuous improvement and service enhancements, positively impacting the overall dining experience.
• Spearheaded marketing efforts and community events to increase brand visibility and patron engagement, contributing to overall business growth and community integration.

• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Cross-trained existing employees to maximize team agility and performance.

• Led large-scale projects, including renovations and the development of comprehensive company policies to enhance operational efficiency and guest experiences.
• Developed innovative menus and inventory management par sheets, ensuring optimal product availability and customer satisfaction.
• Facilitated light human resources responsibilities, conducting one-on-one meetings and group seminars to foster employee engagement and professional development.
• Ensured compliance with all permits and regulatory requirements for both establishments, upholding industry standards and local laws.
• Managed post-service guest relations to address feedback, resolve concerns, and maintain high levels of customer satisfaction.

• Assisted everywhere from kitchen expansion to sitting on town HDM board as a representative for the company
• Filling all positions as needed during low employment post covid to fulfill a successful daily operations
• Over seen larger projects such as renovations and company policies development
• Creating menus and par sheets
• Light HR work with one on ones and group seminars with employees
• Make sure permits and regulation were met at both establishments
• Handled 'post' day guest relations
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Manage staff, preparing work schedules and assigning specific duties.

As the General Manager of Nightingale, I successfully spearheaded the creation and launch of the venue, ensuring a seamless operational setup and a commitment to high standards in service quality. My key responsibilities included: Customer Service Excellence, Staff Management, Financial Oversight, Inventory Management, and Menu Development

This experience has honed my leadership, analytical, and problem-solving skills, preparing me for future management challenges in dynamic environments.

- Monitored budgets and payroll records, conducting thorough reviews of financial transactions to ensure expenditures were accurately authorized and aligned with budgetary constraints.

- Developed and implemented strategic product marketing initiatives, including effective advertising campaigns and innovative sales promotions to drive business growth.

- Scouted and proposed prospective locations for new facilities, while overseeing the remodeling and renovation of existing locations to enhance operational efficiency and customer experience.

- Established and implemented departmental policies, goals, objectives, and procedures, collaborating with board members, organization officials, and staff to ensure alignment with overall business strategy.