Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Giancarlo Coppola

Brooklyn,NY

Summary

Detailed Office Manager, known for having great organizational skills. working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

Lioni Italian Heroes
Brooklyn, NY
07.2024 - Current
  • Maintained filing system for records, correspondence and other documents.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed files and records to obtain information and respond to requests.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Updated menus across delivery platforms to reflect 200 store items

General Supervising Agent/Broker

American Income Life Insurance Company
Brooklyn, NY
10.2021 - 07.2024
  • Trained agents on how best to use available resources when handling customer requests or inquiries.
  • Conducted regular meetings with team members to review individual goals and objectives.
  • Responded to client inquiries and resolved issues promptly.
  • Developed and maintained strong relationships with clients.
  • Maintained positive working relationship with fellow staff and management.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Placed clients in the best possible position depending on there needs and health
  • Navigated through different platforms for 15 carriers

Delivery Driver/Sales Associate

Lioni Italian Heroes
Brooklyn, NY
02.2020 - 10.2020
  • Took 20 mobile orders on phone and prepare for customers.
  • Designed employee uniforms used storewide using Adobe Photoshop and Cricut.
  • Operated cash register and credit card machine for every order taken.
  • Sent orders to the kitchen staff using order slips based on the menu.
  • Complied with COVID-19 social distancing and sanitizing procedures.
  • Made 30 deliveries to catering halls and customers each shift.

Sales Associate

Tasty Pastry Shoppe
Brooklyn, NY
07.2015 - 09.2019
  • Answered 30 phone calls per shift taking cake design orders.
  • Handled money using store registers and machinery.
  • Organized store weekly to ensure the most efficient service.
  • Adhered to cleaning protocols daily to follow city guidelines.
  • Assisted cake decorator in 15 dessert orders a shift using my knowledge of the inventory to secure customer satisfaction.
  • Utilized computer, printer, copier and laminator, increasing store appearance.
  • Created custom signs for 45 different products and store promotions.

Education

Bachelor of Science - Information Technology

Saint Francis College
Brooklyn, New York
05-2021

Skills

  • Calendar management
  • Customer service
  • File management
  • Time management
  • Effective communication
  • Adaptability and flexibility
  • Office management
  • Computer skills
  • Document management
  • Calendar scheduling
  • Record keeping
  • Office administration

Certification

  • Life Insurance License

Timeline

Office Manager

Lioni Italian Heroes
07.2024 - Current

General Supervising Agent/Broker

American Income Life Insurance Company
10.2021 - 07.2024

Delivery Driver/Sales Associate

Lioni Italian Heroes
02.2020 - 10.2020

Sales Associate

Tasty Pastry Shoppe
07.2015 - 09.2019

Bachelor of Science - Information Technology

Saint Francis College

Similar Profiles

CREATE PROFILE