Giancarlo Delgado
Richmond,TX
Summary
Accomplished ICT Technician with a proven track record at Houston Mri & Diagnostic Imaging, enhancing service continuity and user satisfaction by resolving complex network and hardware issues. Skilled in ITIL Processes and problem-solving, I improved asset management efficiency by 40%. Known for exceptional time management and active listening, I consistently optimize IT strategies and user training for peak operational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ICT Technician
Houston Mri & Diagnostic Imaging
2022.02 - Current
- Troubleshoot and resolve complex network, VPN, and hardware issues, maintaining a high level of service continuity and user satisfaction.
- Managed an asset management website using SnipeIT, improving inventory tracking and asset management efficiency by 40%.
- Act as the escalation point for unresolved helpdesk tickets, ensuring minium over turn time on tickets.
- Manage IT systems and infrastructure ensuring reliable service delivery and optimal performance.
- Managed phone systems via vonage
- Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Increased user satisfaction with effective communication and prompt resolution of support tickets.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
Junior ICT Technician
Centre Technologies
2019.10 - 2022.02
- Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
- Coordinated with external vendors to procure hardware/software solutions that met organizational needs while adhering to budgetary constraints.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Maintained office PCs, networks and mobile devices.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
Education
No Degree - Information Technology
MyComputerCareer.com / TechSkills
Houston, TX07.2018
Skills
- ITIL Processes
- Backup solutions
- Network Troubleshooting
- Remote Support
- IT Asset Management
- Hardware Installation
- IT Documentation
- Software configuration
- User Training
- Data Recovery
- Helpdesk operations
- IT strategy planning
Certification
CompTIA A+
CompTIA Network+
Microsoft Azure Fundamentals
Microsoft Technology Associate
Apple Certified Support Professional
Timeline
ICT Technician
Houston Mri & Diagnostic Imaging
2022.02 - Current
Junior ICT Technician
Centre Technologies
2019.10 - 2022.02
No Degree - Information Technology
MyComputerCareer.com / TechSkills
CompTIA A+
CompTIA Network+
Microsoft Azure Fundamentals
Microsoft Technology Associate
Apple Certified Support Professional
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