Giancarlo Do Nascimento Mello
Summary
Versatile and dynamic professional with a proven track record at Swissport, enhancing team efficiency and customer satisfaction. Fluent in four languages, with exceptional communication and team management skills, adept at fostering collaboration and resolving conflicts. Demonstrates creativity in problem-solving and decision-making, significantly improving operational outcomes.
Professional with strong expertise in passenger service operations, ready to lead and elevate team performance. Known for exceptional customer service, conflict resolution, and operational efficiency. Consistently fosters collaborative environments, adapting seamlessly to evolving demands. Skilled in managing schedules, ensuring compliance, and maintaining safety standards.
Overview
3
3
years of professional experience
Work History
Lead Passenger Service Agent
Swissport
03.2024 - Current
- Mentored junior staff members on effective problem-solving techniques, fostering an atmosphere of continuous learning within the team.
- Tagged baggage and routed to appropriate location for loading and screening.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Sales Associate
Oakley
07.2022 - 02.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Airport Operations Agent
British Airways
10.2021 - 06.2022
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
- Communicated with flight operations teams to coordinate cargo management and smooth flow between hubs.
- Coordinated with Air Traffic Control
- Managed Ramp , gate and cabin services for each flight.
- Enhanced on-time performance by efficiently managing aircraft turnaround processes.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
Soccer Coach
I9 Sports
08.2021 - 01.2022
- Adopted soccer strategies and tactics to maximize team potential.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Constructed detailed practice schedules that balanced skill development drills with tactical instruction sessions for optimal growth opportunities.
- Engaged parents, players and staff to maintain open, constructive communications.
Cashier
Upper Crust Pizza
08.2021 - 12.2021
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Criminal Justice
Valencia College
Orlando, FLAirline Pilot - Aviation
SunState Aviation
Kissimmee, FL01-2027
High School Diploma -
Celebration High School
Celebration, FL05-2021
Skills
- Fluent English
- Fluent In Spanish
- Creativity enhancement
- Fluent In Italian
- Task delegation
- Fluent in Portuguese
- Exceptional communication
- Flexible schedule
- Team management
- Effective decision making
- Check-in procedures
- Strong communication skills
- Self-awareness
- Motivational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Lead Passenger Service Agent
Swissport
03.2024 - Current
Sales Associate
Oakley
07.2022 - 02.2024
Airport Operations Agent
British Airways
10.2021 - 06.2022
Soccer Coach
I9 Sports
08.2021 - 01.2022
Cashier
Upper Crust Pizza
08.2021 - 12.2021
Associate of Science - Criminal Justice
Valencia College
Airline Pilot - Aviation
SunState Aviation
High School Diploma -
Celebration High School
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