Giancarlo Estrada
Wilmington,DE
Summary
Aspiring banker with experience in customer service and sales roles. Skilled at building customer trust through clear communication, and product knowledge. Strong ability to process financial transactions accurately, while maintaining excellent customer service. Experienced in resolving customer concerns and providing solutions in fast-paced environments. Completed high school coursework in Business and Finance.
Overview
1
1
year of professional experience
Work History
Cashier
Burger King
Newark, DE
06.2023 - 07.2024
- Resolved customer concerns regarding food quality and processed refunds, strengthening problem-solving skills applicable to banking customer service.
- Focused on personal skill development, mastering core responsibilities while building a foundation for a career in financial services.
- Maintained consistent attention to customer service throughout shifts, prioritizing front-line responsibilities in fast-paced environments.
- Operated cash register accurately and efficiently, processing payments and developing skills relevant for banking transactions.
- Served 12-50 customers per hour, enhancing customer service abilities and maintaining accuracy under pressure.
- Managed financial transactions in a fast-paced setting, applying attention to detail transferable to banking operations.
- Contributed to positive customer experiences by greeting patrons, taking orders, and providing tailored recommendations based on preferences.
Brand Ambassador
Renewal by Andersen
Remote
01.2024 - 06.2024
- Utilized strong communication skills to engage customers, building personal connections and trust.
- Contributed to achieving company sales targets through effective product presentations, developing skills applicable to meeting banking goals.
- Worked independently with customers and collaboratively with team members, demonstrating flexibility required in banking environments.
- Built customer trust by sharing in-depth product knowledge, preparing for future roles in banking customer service.
- Explained product features clearly, highlighting benefits most relevant to customer needs.
- Assisted 6-12 customers daily, fostering trust through tailored guidance on products and services.
Education
Banking, Communication, and Business
Year Up United
Online01-2026
High School Diploma - Business/Finance
John Dickinson High School
Wilmington, DE07.2025
Skills
- Bilingual communication
- Customer service
- Problem solving
- Mathematical proficiency
- Cash handling and management
- Attention to detail
- Wealth planning and risk assessment
- Proficient in Microsoft Office 365 applications
Languages
Spanish
Professional
Timeline
Brand Ambassador
Renewal by Andersen
01.2024 - 06.2024
Cashier
Burger King
06.2023 - 07.2024
Banking, Communication, and Business
Year Up United
High School Diploma - Business/Finance
John Dickinson High School