Giancarlo Gomez-Cuetara
Sunrise
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Luv'n Oven Ale House
Sunrise
2024.11 - 2025.06
- Assisted in managing daily restaurant operations and ensuring smooth service flow.
- Trained new employees on company policies and customer service standards.
- Supported inventory management by tracking supplies and placing orders as needed.
- Handled customer inquiries and resolved complaints to enhance dining experiences.
- Maintained knowledge of menu items to provide accurate recommendations to guests.
Kitchen Manager
Luv'n Oven Ale House
Sunrise
2023.02 - 2024.11
- Oversaw kitchen operations and maintained food safety standards.
- Managed inventory and ordered supplies to ensure availability.
- Monitored food quality and presentation for consistency.
- Implemented sanitation procedures to maintain a clean environment.
- Trained staff on cooking techniques and kitchen protocols.
Server
Luv'n Oven Ale House
Sunrise
2021.12 - 2023.02
- Provided excellent customer service by welcoming and seating guests promptly.
- Delivered food and beverages efficiently to ensure timely service.
- Handled customer inquiries and resolved complaints professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Line Cook
Luv'n Oven Ale House
Sunrise
2021.12 - 2023.02
- Prepared ingredients and menu items according to established recipes and standards.
- Operated kitchen equipment including grills, fryers, and ovens safely and efficiently.
- Monitored inventory levels and restocked supplies as needed during shifts.
- Followed food safety guidelines to prevent contamination and ensure quality standards.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL2026-04
Skills
- Customer service
- Time management
- Inventory management
- Communication skills
Certification
- SafeStaff Online Food Handler Certified, renewed on July 2025.
Timeline
Assistant Manager
Luv'n Oven Ale House
2024.11 - 2025.06
Kitchen Manager
Luv'n Oven Ale House
2023.02 - 2024.11
Server
Luv'n Oven Ale House
2021.12 - 2023.02
Line Cook
Luv'n Oven Ale House
2021.12 - 2023.02
Associate of Arts - Business Administration
Broward College