Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giancarlo Hinestrosa

Summary

Proven Assistant Manager at Jersey Mike's Subs, excelling in customer satisfaction and team leadership. Enhanced store operations, achieving a notable increase in service quality. Skilled in money handling and staff development, adept at fostering a positive work environment and resolving issues swiftly, ensuring a superior customer experience. Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Jersey Mike's Subs
05.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Grant Community High School
Fox Lake, IL
05-2023

Skills

  • Customer service

  • Money handling

  • Team leadership

  • Decision-making

  • Staff training and development

Languages

Spanish
Limited Working

Timeline

Assistant Manager

Jersey Mike's Subs
05.2023 - Current

High School Diploma -

Grant Community High School

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Giancarlo Hinestrosa