Gian Carlo Macabale
Oak Ridge North,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Maintenance Crew Member
United States Postal Service, USPS
Houston, TX
12.2016 - Current
- Maintained inventory of tools and supplies used for repairs and maintenance projects.
- Replaced washers, dryers, stoves, refrigerators, dishwashers., when needed.
- Provided support to other crew members during large-scale maintenance tasks.
- Cut grass around the perimeter of the building using a lawn mower.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
Technical Support Representative
Convergys Philippines
Quezon City, Philippines
04.2013 - 01.2016
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
Customer Service Representative
Results Manila
Pasig City, Philippines
06.2011 - 03.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Gov. Isidro Memorial School
Philippines04-2012
Bachelor of Science - Information Technology
ICCT Colleges
PhilippinesSkills
- Facilities Maintenance
- Cleaning procedures
- Time Management
- Repair and Maintenance
- Safety Procedures
- Effective Communication
- Troubleshooting and diagnosis
Timeline
Maintenance Crew Member
United States Postal Service, USPS
12.2016 - Current
Technical Support Representative
Convergys Philippines
04.2013 - 01.2016
Customer Service Representative
Results Manila
06.2011 - 03.2013
High School Diploma -
Gov. Isidro Memorial School
Bachelor of Science - Information Technology
ICCT Colleges
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