Giancarlo Marshall
Jacksonville,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance, focused on continuous operational improvement. Experience in payroll, financial management, customer relationship management and inventory control. Resourceful and methodical self-starter. These roles involve responsibilities such as data analysis, strategic planning, client relationship management, sales strategies, and operational oversight in the logistics and transportation sector.
Overview
14
14
years of professional experience
Work History
International Intermodal Logistics Manager
Florida East Coast Railway
11.2022 - 10.2024
- Analyzing trade data for international cargo movements and trends
- Supporting international customers with their logistics needs
- Presenting logistical plans and costs to stakeholders
- Developing sales strategies and expanding customer base
- Monitoring team performance and analyzing market trends
- Submitting bids, negotiating and closing key accounts
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Coordinated dispatching of 35 drivers to accomplish daily delivery requirements.
- Reviewed established business practices and improved processes to reduce expenses.
Operations Manager
ONE TEAM Logistics
03.2020 - 11.2022
- Recruitment and strategic planning
- Monitoring operations and analyzing performance data
- Fostering client relationships and ensuring operational efficiency
- Improving communication and vendor management
- Leading training programs and managing freight costs
- Supervising operations and ensuring safety guidelines
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Owner/Operator
Giani's Pizza
02.2018 - 03.2021
- Managing day-to-day operations and enhancing efficiency
- Supervising staff and ensuring customer satisfaction
- Managing budgets and purchasing supplies
- Increased customer satisfaction by providing high-quality services and timely communication.
Sales Engineer
SEI Automation
05.2015 - 11.2016
- Estimating and quoting system projects
- Creating marketing materials and expanding client outreach
- Established long-term relationships with key clients for repeat business and referrals, cultivating strong network within industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Business Development Analyst/Recruiter
Sonata Services
08.2013 - 05.2015
- Handling staff recruitment and client acquisition strategies
- Established partnerships with industry influencers, expanding company''s network and reach within sector.
- Facilitated internal communication between departments for smoother project execution and improved productivity levels.
- Implemented CRM system optimizations for more effective tracking of sales activities and forecasting potential deals accurately.
- Managed needs of more than 15 customers at once using strong prioritization and multitasking abilities.
Intern in ERS
Deloitte MX
10.2012 - 04.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Intern
SECO Industries
02.2011 - 03.2012
- Managing new projects and inventory of materials
- Achieved 30% reduction in scrap material, resulting in savings of up to $150,000
- Designing and fabricating parts for inline processes
Education
Bachelor of Science - Mechanical Engineering
Cetys Universidad
Tijuana, Baja California03.2016
Skills
- Performance Monitoring
- Hiring and Onboarding
- Sales Promotion
- Program Optimization
- Administrative Management
- Capital Spending
- Client Advocacy
- Crisis Communications
- Operations Oversight
- P&L Administration
- Logistics
- Project Development
Languages
Spanish
Native or Bilingual
Timeline
International Intermodal Logistics Manager
Florida East Coast Railway
11.2022 - 10.2024
Operations Manager
ONE TEAM Logistics
03.2020 - 11.2022
Owner/Operator
Giani's Pizza
02.2018 - 03.2021
Sales Engineer
SEI Automation
05.2015 - 11.2016
Business Development Analyst/Recruiter
Sonata Services
08.2013 - 05.2015
Intern in ERS
Deloitte MX
10.2012 - 04.2013
Intern
SECO Industries
02.2011 - 03.2012
Bachelor of Science - Mechanical Engineering
Cetys Universidad
Similar Profiles
James MaronenJames Maronen
SR DIRECTOR-CUSTOMER SOLUTIONS, ASSET MANAGEMENT AND UTILIZATION at FLORIDA EAST COAST RAILWAYSR DIRECTOR-CUSTOMER SOLUTIONS, ASSET MANAGEMENT AND UTILIZATION at FLORIDA EAST COAST RAILWAY
Michael D. JohnsonMichael D. Johnson
Signal Maintainer at Florida East Coast RailwaySignal Maintainer at Florida East Coast Railway
STEVE SALYERSSTEVE SALYERS
Transportation Manager at Florida East Coast RailwayTransportation Manager at Florida East Coast Railway