Giancarlo Palmeri
Simi Valley,CA
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Souvenir Photographer
Photogenics
08.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Host
Sutters Mill
02.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Key Holder
Gamestop
11.2022 - 02.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Photographer
South West Digital
01.2017 - 12.2019
- Captured memorable moments by skillfully photographing various events, including weddings, corporate functions, and social gatherings.
- Maintained a professional demeanor while interacting with diverse clientele and adapting to various event settings and challenges.
Bakery Clerk
Vons
02.2015 - 11.2016
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
High School Diploma -
Santa Susana High
Simi Valley, CA04-2011
Skills
- Event photography
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional communication
- Food allergy awareness
- Customer service expertise
- Safe handling guidelines
- Hygiene practices
- Store maintenance
- Safety enforcement
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Timeline
Souvenir Photographer
Photogenics
08.2024 - Current
Host
Sutters Mill
02.2023 - 03.2024
Key Holder
Gamestop
11.2022 - 02.2023
Photographer
South West Digital
01.2017 - 12.2019
Bakery Clerk
Vons
02.2015 - 11.2016
High School Diploma -
Santa Susana High
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