Giancarlo Porro
Summary
Experienced with installing, maintaining, and repairing communication systems, ensuring seamless connectivity and functionality. Utilizes technical expertise to troubleshoot and resolve complex issues promptly. Knowledge of industry standards and best practices, contributing to reliable and efficient communication infrastructures. Completed certifications such as Google Cybersecurity Professional Certificate, Microsoft Office Excel, Microsoft Office PowerPoint Certification, and Microsoft Windows Operating System Fundamentals certification. With Comptia A + In progress
Overview
4
4
years of professional experience
4
4
Certification
Work History
Co-Founder Head of Information Technology
The Winthrop Project
10.2024 - Current
- Strategic IT Planning – Align technology with the nonprofit's mission and goals
- Systems Management – Oversee IT infrastructure, software, and databases.
- Technical Support – Provide IT support and training for staff and volunteers.
- Collaboration – Work with teams to implement technology for program delivery and fundraising.
- Performance Monitoring – Evaluate IT systems to ensure efficiency and effectiveness.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Grew the customer base through targeted outreach and networking events.
Crew Trainer
McDonald's
04.2021 - 02.2025
- Trained other employees in customer service, food safety, and performance requirements.
- Delivered excellent customer experiences, resolving issues quickly, and ensuring satisfaction
- Taught new team members correct procedures for all areas of operations.
- Strong verbal communication skills for instructing team members and interacting with customers
- Capable of prioritizing tasks efficiently in a fast-paced environment to maintain smooth operations
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Communication Technician
Usar System
05.2023 - 08.2023
- Diagnosed and resolved issues with electronic systems, hardware, and software components
- Installed, configured, and maintained various types of systems and equipment
- Installed and configured software applications, drivers, and operating systems based on requirements
- Knowledgeable of networking principles, including setting up routers, switches, and cabling for system connectivity
- Consistently met or exceeded customer expectations through timely service delivery and clear communication.
Pc Build Technician
BitMindz
04.2023 - 06.2023
- Assembled, installed, and configured computer hardware components such as CPUs, GPUs, motherboards, RAM, power supplies, and storage devices
- Identified and resolved hardware, software, and peripheral issues, ensuring proper functionality of the built PCs
- Enhanced problem-solving abilities through real-world troubleshooting and system diagnostics, contributing to efficient project completion
- Built Registry
Education
High School Diploma -
Bullard Haven Technical High School
Bridgeport, CT06.2023
Skills
- Workforce Development
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Installation and repair
- Quality control
- System troubleshooting
- Problem solving
- Technical support
- Software installation
- System diagnostics
Certification
- Microsoft Office Excel
- Microsoft Office PowerPoint Certification
- Microsoft Windows Operating System Fundamentals certification
- Google Cybersecurity Professional Certificate
- CompTIA Certification A+ (in Progress) Core 1 Completed
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Co-Founder Head of Information Technology
The Winthrop Project
10.2024 - Current
Communication Technician
Usar System
05.2023 - 08.2023
Pc Build Technician
BitMindz
04.2023 - 06.2023
Crew Trainer
McDonald's
04.2021 - 02.2025
High School Diploma -
Bullard Haven Technical High School
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