Giancarlo Rivas
Rye,NY
Summary
Motivated Cybersecurity major graduating May 2025 with a dynamic blend of technical expertise and creative digital media skills. Experienced in client support, Python programming, and information security techniques, with a strong foundation in visual storytelling, UX design (Figma), and Adobe Photoshop. Proven ability to coordinate projects effectively, solve problems analytically, and adapt quickly to new technologies. Actively seeking entry-level roles or internships to gain hands-on field experience and deepen understanding of real-world cybersecurity and digital media operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Package Handler
Fed Ex Ground
11.2024 - Current
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Cafe Lead
Urban Air Trampoline and Adventure Park
01.2025 - Current
- Facilitated open communication between front-of-house staff and kitchen personnel for seamless service delivery to customers.
- Collaborated with the management team on implementing new menu items based on customer feedback and industry trends.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
- Managed cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
Lead Court Monitor
Urban Air Trampoline and Adventure Park
09.2024 - 12.2024
- Promoted a safe and respectful environment by enforcing court rules and maintaining order.
- Provided exceptional customer service to all court users, addressing inquiries and concerns promptly and professionally.
- Supervised junior staff members in administrative tasks to ensure smooth functioning of park operations.
Lifeguard
American Pool Management
06.2024 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of approximately 70 guests in and around swimming pool area .
- Provided friendly customer service to guests and addressed concerns.
Package Handler
FedEx
11.2023 - 01.2024
- Loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Mobile Expert
T-Mobile
03.2023 - 09.2023
- Maintained up-to-date knowledge of store sales, promotions, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Front End Associate
Dicks Sporing Goods
10.2021 - 10.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Server
Fox Hollow Catering
07.2022 - 08.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Education
No Degree - Cybersecurity
University At Albany
Albany, NY05.2025
High School Diploma -
Bayside High School
Queens, NY06.2021
Skills
- Client Support
- Proficient in Python
- Analytical Problem-Solving
- Information Security Techniques
- Creative Photography Skills
- Visual Storytelling
- Experienced in Adobe Photoshop
- Google Workspace
- Quick Learner
- Figma User Experience Design
- Effective Project Coordination
Languages
English
Native or Bilingual
Spanish
Limited Working
Accomplishments
Engineering - CTE Bayside High School: practicing soft skills required in today's business, such as critical thinking communication, teamwork, citizenship, integrity, and ethical leadership, research tools, creativity and innovation.
Certification
Python 3, Codeacademy
Timeline
Cafe Lead
Urban Air Trampoline and Adventure Park
01.2025 - Current
Package Handler
Fed Ex Ground
11.2024 - Current
Lead Court Monitor
Urban Air Trampoline and Adventure Park
09.2024 - 12.2024
Lifeguard
American Pool Management
06.2024 - 08.2024
Package Handler
FedEx
11.2023 - 01.2024
Mobile Expert
T-Mobile
03.2023 - 09.2023
Server
Fox Hollow Catering
07.2022 - 08.2022
Front End Associate
Dicks Sporing Goods
10.2021 - 10.2022
No Degree - Cybersecurity
University At Albany
High School Diploma -
Bayside High School
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