Giancarlo Sotto
Torrance,CA
Overview
7
7
years of professional experience
Work History
Bartender/Lead Sales Associate
Moose Lodge
Torrance, CA
01.2024 - Current
- Prepared and served beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of the bar area, ensuring compliance with health regulations.
- Assisted in training new staff on bar operations and customer service standards.
- Managed inventory of supplies, reducing waste through effective stock rotation practices.
- Handled cash transactions accurately, maintaining financial accountability throughout shifts.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Sales Associate
B & S Enterprises
Torrance, CA
03.2020 - Current
- Exceeded sales targets through personalized customer engagement and product recommendations.
- Implemented promotional displays to attract customers and boost product visibility in-store.
- Trained new associates on sales techniques and store procedures to enhance team performance.
- Streamlined inventory management processes, ensuring optimal stock levels and timely replenishment.
- Collaborated with management to develop effective merchandising strategies that increased foot traffic.
- Analyzed customer feedback to identify trends and make informed decisions for product offerings.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Bartender/Lead Sales Associate
Branch Office Bar
Torrance, CA
03.2020 - 11.2024
- Developed signature cocktails, enhancing customer experience and engagement at events.
- Collaborated with team members to ensure timely service during peak hours, improving overall efficiency.
- Engaged with patrons to build rapport and foster a welcoming atmosphere in the lodge.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Obtained cash bank and stocked service bar to prepare for operation.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Education
High School Diploma -
Home Schooled
Torrance, CASkills
- Customer engagement
- Product knowledge
- Health and safety compliance
- Multitasking ability
- Dependability
- Collaborative approach
- Effective communication
- Customer service
Timeline
Bartender/Lead Sales Associate
Moose Lodge
01.2024 - Current
Sales Associate
B & S Enterprises
03.2020 - Current
Bartender/Lead Sales Associate
Branch Office Bar
03.2020 - 11.2024
High School Diploma -
Home Schooled