Gianella Ghilardi
Coral Springs,FL
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, improved at CTS Engines. Proven ability to enhance operational efficiency and resolve inventory discrepancies. Skilled in Excel and skilled at building customer relationships Positive, dependable, and efficient with strong attention to detail and organizational skills. Possesses solid understanding of inventory management and logistic operations, coupled with ability to operate warehouse machinery and software systems.
Overview
3
3
years of professional experience
Work History
Warehouse Clerk
CTS Engines
12.2024 - Current
- Scanned pieces into new locations
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Processed incoming shipments by scanning boxes and into Quantum to update system.
- Coordinated with other departments to resolve issues related to inventory discrepancies or misshipments effectively.
- Used pallet jacks and forklift to load and unloaded goods from trucks and containers.
- Inspected merchandise and sent damaged pieces for repair.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
Sales Associate
Mr. Tux & Suits
03.2024 - Current
- Receiving products
- Adding products into stock to update the system
- Using apps such as excel, word, etc
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Manage my team in high demand situations
Sales Associate
Hollister
09.2022 - 03.2023
- Provide great customer services
- Dealt with cash / card transactions
- Organized merchandise based of company requests
- Resolved problems with customers, financial situations, and company difficulties
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Psychology
Miami Dade College
Miami, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Stocking and receiving
- Sales expertise
- Excel
- Word
- Microsoft apps
- Team collaboration
- Packaging and labeling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Clerk
CTS Engines
12.2024 - Current
Sales Associate
Mr. Tux & Suits
03.2024 - Current
Sales Associate
Hollister
09.2022 - 03.2023
Psychology
Miami Dade College
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