Gianelli Bautista
Santa Clara,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
07.2022 - Current
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Kept detailed records of all transactions, facilitating efficient audits when necessary.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
Elderly Caregiver
Supreme Companions
04.2017 - 07.2022
- Provided compassionate and patient-focused care to cultivate well-being.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Facilitated social interactions among senior residents through group activities, events, and outings.
Customer Service Representative
Cynet Virtual Advantage
11.2015 - 05.2016
- Cross-trained and backed up my customer service leads and supervisors.
- Cold called our customers and offering them our products and services.
- Upselling products and services to our valued existing customers.
- Providing our clients with the right information regarding the products and services we offered and making sure our customers will make an informed decision.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Sutherland Global Services Philippines
10.2013 - 08.2015
- Updated account information to maintain our customer records.
- Answers incoming calls from our customers and addressing and resolving their concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provides an excellent customer service experience to our clients.
- Upselling products and services.
Education
Some College - College of Nursing
University of The Assumption
Pampanga, PhilippinesHigh School Diploma -
Pampanga High School
Pampanga, Philippines04.2007
Skills
- Contract Management
- Data Entry
- Cleaning and sanitizing
- Product Knowledge
- Cross-selling techniques
- Payment Processing
- Accuracy and efficiency
Timeline
Rental Sales Agent
Avis Budget Group
07.2022 - Current
Elderly Caregiver
Supreme Companions
04.2017 - 07.2022
Customer Service Representative
Cynet Virtual Advantage
11.2015 - 05.2016
Customer Service Representative
Sutherland Global Services Philippines
10.2013 - 08.2015
Some College - College of Nursing
University of The Assumption
High School Diploma -
Pampanga High School
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