Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic
Gianfranco Da Prat

Gianfranco Da Prat

Lake City

Summary

Experienced with leadership and quick decision making. Training and development is my passion. Leading a team while giving tasks, preparing and reading budgets, financial reports, and assembling ratios to better evaluate financial statements. Know how to analyze costs by their behavior. I'm a very motivated person that is committed to working in fast-paced environments. Filled with energy, happiness and outgoing with positive guest relations. Fully bilingual in Spanish, I also love working in teams and learning.

Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs. Fluently bilingual in Spanish, I am fully equipped with the knowledge and experience needed to excel.

Overview

10
10
years of professional experience

Work History

Workplace Service Coordinator II

UKG
09.2023 - 02.2025
  • Play a pivotal role in managing and overseeing the activities of your team
  • Responsible for handling administrative assignments on behalf of the project manager
  • Entrusted with the responsibility of ensuring the seamless execution of the department's daily operations
  • Focus on enhancing the overall workplace experience for employees and visitors, aiming to create a positive and productive atmosphere
  • Responsible for meeting key performance metrics such as Customer Satisfaction (CSAT), Productivity, and other Service Level Agreements (SLAs) while effectively managing a team to achieve these goals
  • Organize and coordinate workplace events, meetings, workshops, and conferences
  • Coordinated service schedules to optimize team efficiency.
  • Improved client satisfaction by addressing service inquiries promptly.
  • Enhanced communication between departments, facilitating smoother operations.
  • Assisted in training new staff members, contributing to overall team competency.
  • Addressed customer concerns to maintain high satisfaction levels.

Shift Leader

Walgreens
02.2020 - 12.2023
  • Responsible for a variety of tasks that ensure the smooth operation of the store and pharmacy
  • Adjust employee schedules to meet company needs and accommodate employees' preferences and anticipate staffing requirements to devise a recruiting plan
  • Training employees for effective customer interaction and establishing clear communication channels with other store staff are significant parts of their role
  • Manage the inventory of all store merchandise, provide effective leadership to team members, and maintain the store's appearance
  • Additionally, handle cash records and cash transactions exceeding $10,000, supervise over 10 associates daily, and engage with customers by helping with products and services
  • Using superb hospitality skills with resolving customer issues and answering questions to ensure a positive customer experience
  • Holding store keys to open and close without management as necessary is also part of their responsibilities
  • Trained new employees and delegated daily tasks and responsibilities.

Driver

Amazon
01.2018 - 12.2020
  • Tasked with delivering over 300 packages daily to various locations, making around 150 stops per day
  • Provide excellent customer service skills for interacting with customers
  • Adherence to traffic laws and maintaining a good driving record
  • Resolving issues as they come up and informing my manager

Front Desk Manager

Wyndham Inns & Suites
11.2017 - 10.2019
  • Oversee front desk operations, including staff hiring, training, and scheduling
  • Responsible for making sure all staff act professionally with guests, handle their inquiries, and ensure exceptional service
  • Maintaining a clean and organized front desk and reception area
  • Managing guest reservations, room assignments, and payment verification
  • Additionally, handle calls, messages, breakfast setup, housekeeping supervision, and other office duties

Team member

Aeropostale
05.2015 - 11.2017
  • Assist shoppers locate the products and goods they desire
  • Guide and give advice to customers on product selection
  • Stock shelves with goods
  • Perform cash processing and card payments
  • Keep the store clean and tidy
  • Responsible for keeping store organized

Education

FLA Life and Annuity (incl. Variable Contracts) -

Florida Department of Financial Services (DFS)
09.2023

Bachelor of Science - Hospitality Administration And Management

Florida International University, Miami, FL, Chaplin School of Hospitality & Tourism Management
Miami, FL
07.2021

High School Diploma -

Archbishop McCarthy High School
Davie, FL
05.2017

Skills

  • Experienced Leader
  • Unmatched reliability
  • Excellent communication skills
  • Impeccable customer service
  • Proven to solve complex problems
  • Quick and eager learner
  • Cash handling
  • Quick Typer
  • Data Entry
  • Bilingual (Spanish)
  • Courteous and professional
  • Experience in training others
  • Stringent organizational habits
  • Recognizes and offers critical feedback
  • Flexible with schedule
  • Data analytics
  • Auditing
  • Information technology
  • Website design
  • Knowledge of RACK rates
  • Work scheduling software
  • Resource allocation
  • Client communication
  • Team coordination

Accomplishments

Cost Savings through Product Optimization:

Successfully identified and implemented alternative products, resulting in a cost reduction of 25% and saving the company over $50,000 annually without compromising quality or service delivery


Efficiency Improvement through Process Innovation:

Developed and introduced new workflow methodologies that streamlined operations, reducing task completion time by 30% and increasing overall team productivity by 20%.


Additional Information

Bilingual (Spanish), Active listener, Communication, Computer skills, Customer service, Interpersonal skills, Leadership, Management skills, Problem-solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Workplace Service Coordinator II

UKG
09.2023 - 02.2025

Shift Leader

Walgreens
02.2020 - 12.2023

Driver

Amazon
01.2018 - 12.2020

Front Desk Manager

Wyndham Inns & Suites
11.2017 - 10.2019

Team member

Aeropostale
05.2015 - 11.2017

High School Diploma -

Archbishop McCarthy High School

FLA Life and Annuity (incl. Variable Contracts) -

Florida Department of Financial Services (DFS)

Bachelor of Science - Hospitality Administration And Management

Florida International University, Miami, FL, Chaplin School of Hospitality & Tourism Management

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Gianfranco Da Prat