Gianfranco Gavaldon
Dublin,CA
Summary
Administrative and Customer Service Professional with over 8 years of experience in high-volume service operations, front-desk administration, and client communications. Skilled in multi-line phone management, scheduling, software data entry, and digital record-keeping. Holds a B.A. In Psychology, with proven expertise in active listening, conflict de-escalation, and cross-cultural communication. Fully bilingual in English and Spanish, bringing strong organizational abilities and a calm, empathetic approach to fast-paced team environments.
Overview
7
7
years of professional experience
Work History
Operations & Administrative Support Specialist
Blackstone Consulting, Inc. (U.S. Army Reserve)
Dublin, California
06.2024 - Current
- Manage high-volume customer interactions and service requests daily, maintaining a calm, empathetic, and professional demeanor during peak operational hours.
- Utilize digital POS and inventory software tools to accurately process transactions, log service requests, and update records with high attention to detail.
- Apply active listening and de-escalation techniques to resolve customer inquiries, ensure satisfaction, and deliver a high-standard service experience.
- Execute daily opening/closing administrative procedures, maintain operational logs, and ensure strict adherence to facility guidelines and compliance standards.
Behavioral Technician
Trumpet Behavioral Health
Dublin, CA
09.2023 - 10.2023
- Delivered compassionate, patient-centered care by actively listening to client needs, and adapting communication to fit individual levels of understanding.
- Collaborated with supervisors and clinical team members to coordinate care plans, and ensure seamless implementation of individual treatment goals.
- Accurately logged client progress notes and confidential data into digital records, in strict compliance with HIPAA and healthcare privacy protocols.
Member Service Representative
The ARC at UC Davis
Davis, CA
06.2022 - 08.2023
- Welcomed and assisted members, providing clear information and service support in-person and over the phone.
- Navigated database management software to accurately input data, handle enrollments, verify identities, and update customer records.
- Managed a high-volume, multi-line phone system, routing incoming calls, resolving customer inquiries, and ensuring high-quality service standards.
- Maintained accurate records and resolved member concerns with patience, clarity, and positive communication.
Leasing & Customer Service Specialist
Tropicana Student Living
Goleta, CA
07.2019 - 12.2020
- Guided clients through administrative paperwork, document verification, onboarding procedures, and compliance standards.
- Maintained accurate digital records including lease agreements, payments, and compliance documentation.
- Coordinated across departments to resolve incoming customer service requests, manage schedules, and follow up in a timely, supportive manner.
- Assisted in organizing community engagement events to promote a positive living atmosphere.
Education
Bachelor of Arts - Psychology
University of California, Davis
Davis, CA06.2023
Associate in Arts for Transfer (AA-T) - Psychology
Santa Barbara City College
Santa Barbara, CA09.2021
Skills
- Scheduling and Appointment Coordination
- POS / Payment Processing
- CRM and Database Management
- Multi-Line Phone System Handling
- Digital Record Management & Client Documentation
- Microsoft Office (Word, Excel), and 40 WPM typing
- Conflict De-Escalation and Complaint Resolution
- Active Listening and Professional Communication
- Bilingual: English and Spanish (Fluent)
Languages
Spanish, Expert
Timeline
Operations & Administrative Support Specialist
Blackstone Consulting, Inc. (U.S. Army Reserve)
06.2024 - Current
Behavioral Technician
Trumpet Behavioral Health
09.2023 - 10.2023
Member Service Representative
The ARC at UC Davis
06.2022 - 08.2023
Leasing & Customer Service Specialist
Tropicana Student Living
07.2019 - 12.2020
Bachelor of Arts - Psychology
University of California, Davis
Associate in Arts for Transfer (AA-T) - Psychology
Santa Barbara City College