Administrative Assistant
Basisdx
Redwood City, CA
09.2024 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Answered customer inquiries and provided accurate information regarding products and services.
- Ensured that all products met customer requirements prior to shipment.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Loaded items onto pallets or into containers for shipment.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
- Packed merchandise for delivery and moved items to delivery area.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
