Giani Coleman
Fredericksburg,VA
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Skills Of Central Pennsylvania
ALTOONA(PA)(PA), PENNSYLVANIA
09.2023 - 04.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Assisted individuals in development of social skills to become integrated in community.
Assistant Store Manager
Dollar General Store
ALTOONA(PA)(PA), PENNSYLVANIA
08.2022 - 08.2023
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Patient Ambassador
Conemaugh Valley Hospital
Johnstown, PA
06.2019 - 02.2020
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Ordered all pharmacy supplies and kept check on inventory levels
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Served meals to residents in accordance with established schedules and dietary procedures
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Reported and documented resident changes in consumption or behaviors
- Referred patients to appropriate outpatient settings for additional diet education and support.
Environmental Services Housekeeper
University Of Pennsylvania
Philadelphia, PA
10.2017 - 04.2019
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances
- Practiced established infection control methods to reduce risks to patients, families and medical staff
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
Medical Receptionist
CSL Plasma
Philadelphia, PA
08.2015 - 10.2017
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Checked patient insurance, demographic and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Maintained current and accurate medical records for patients
- Completed and filed financial documentation for accounting purposes
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Completed patient referrals to other medical specialists
- Supported office staff and operational requirements with administrative tasks
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Education
High School Diploma -
Simon Gratz High School
Philadelphia, PA06-2011
Skills
- Medication dispensing
- HIPAA Guidelines
- Medical office administration
- Insurance Verification
- Electronic Medical Records
- Appointment Scheduling
- Inventory oversight
- Patient Scheduling
- Outpatient care
- EMR / EHR
- Data entry
- Proficient in written and oral communication
- Navinet
- EPIC
Timeline
Direct Support Professional
Skills Of Central Pennsylvania
09.2023 - 04.2024
Assistant Store Manager
Dollar General Store
08.2022 - 08.2023
Patient Ambassador
Conemaugh Valley Hospital
06.2019 - 02.2020
Environmental Services Housekeeper
University Of Pennsylvania
10.2017 - 04.2019
Medical Receptionist
CSL Plasma
08.2015 - 10.2017
High School Diploma -
Simon Gratz High School
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