Gianie Toussaint
LAKE RONKONKOMA,New York
Summary
Proven leader and Certified EKG and Phlebotomy Technician, adept in problem-solving and quality assurance, with a track record of enhancing team performance at McDonald's. Excels in high-pressure environments, demonstrating critical thinking and a commitment to excellence. Skilled in EKG interpretation and cardiac anatomy, and fostering positive team dynamics, ensuring top-notch patient care and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
06.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into working.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
Work Study Student
Buffalo State College
08.2021 - 01.2022
- Contributed to positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Education
Associate of Science - Practical Nursing
Suffolk County Community College
Selden, NY12.2025
Patient Care Technician - Phlebotomy And EKG
Access Careers - Hempstead
Hempstead, NY05.2024
High School Diploma -
Connetquot High School
Bohemia, NY06.2021
Skills
- EKG Technician (CET)
- Lead Placement
- Cardiac anatomy knowledge
- Energetic and Enthusiastic
- Quality Assurance
- Critical Thinking
- Problem-Solving
- Basic Life Support
- Electrocardiogram Interpretation
- Certified EKG Technician
- Echocardiogram administration
- Phlebotomy Technician (PT)
Certification
- PT - Phlebotomy Technician
- CET - EKG Technician
phlebotomy
Finished course May 2024
National Certification will be taken June 2024
More than 10 sticks
Timeline
Work Study Student
Buffalo State College
08.2021 - 01.2022
Shift Manager
McDonald's
06.2020 - Current
Associate of Science - Practical Nursing
Suffolk County Community College
Patient Care Technician - Phlebotomy And EKG
Access Careers - Hempstead
High School Diploma -
Connetquot High School
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