Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Gianilda Familia

Shenandoah,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Gym Receptionist

Planet Fitness
10.2023 - 01.2024
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Recorded equipment, facility and janitorial issues to facilitate maintenance.

Cashier

Walmart
04.2021 - 09.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Gym Receptionist

Planet Fitness
08.2020 - 03.2021
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Increased gym membership retention by fostering a positive and motivating workout environment.

Material Handler

American Eagle Distribution
06.2020 - 11.2020
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Reduced order processing time with streamlined material handling procedures.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.

Gym Receptionist

Planet Fitness
02.2019 - 01.2020
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.

Gym Receptionist

New York Sports Club
02.2015 - 12.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Increased new member enrollment by developing and implementing targeted marketing strategies.

Sales Associate

Tommy Hilfiger Store
11.2013 - 01.2015


  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

EMT

Grace H Dodge Career And Technical High School
The Bronx, NY

Skills

  • Clerical Support
  • Administrative Tasks
  • File Management
  • Marketing Support
  • Appointment Scheduling
  • Multitasking capabilities
  • Customer service orientation
  • Fluent in Spanish

Timeline

Gym Receptionist

Planet Fitness
10.2023 - 01.2024

Cashier

Walmart
04.2021 - 09.2022

Gym Receptionist

Planet Fitness
08.2020 - 03.2021

Material Handler

American Eagle Distribution
06.2020 - 11.2020

Gym Receptionist

Planet Fitness
02.2019 - 01.2020

Gym Receptionist

New York Sports Club
02.2015 - 12.2017

Sales Associate

Tommy Hilfiger Store
11.2013 - 01.2015

EMT

Grace H Dodge Career And Technical High School

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Gianilda Familia