Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Additional Information
Languages
Timeline
Generic
Gianluca Palanca

Gianluca Palanca

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

BetterPlayer
01.2022 - Current
  • Implemented robust management systems to optimize practices levels and minimize waste/costs associated with it.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed a diverse team of coaches, fostering a positive work environment and high employee satisfaction.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Cultivated strong relationships with players, vendors, and partners to ensure long-term success and loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.

Director of Referees Operations

NYC Footy
10.2022 - Current
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Monitored and coordinated workflows to optimize resources.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Assisted in recruiting, hiring and training of team members.

Sports Reporter

America Oggi
06.2015 - 10.2020
  • Traveled to attend games in the Tri-State Area for reporting.
  • Conducted thorough research on sports topics to ensure accurate and comprehensive reporting in every piece produced.
  • Collaborated with editors and other staff members to refine story angles and content.
  • Networked with sports and broadcast leaders to develop professional contacts.
  • Developed relationships with athletes, coaches, and industry professionals for access to exclusive interviews and stories.
  • Developed a strong online presence by engaging with readers and fellow sports journalists through social media platforms, fostering a sense of community.
  • Utilized storytelling skills to provide vivid descriptions of live events, creating an immersive experience for readers who could not attend games themselves.
  • Revitalized community sports coverage by increasing assignments and revamping quality standards.
  • Managed online sports columns, blogs and video pieces.

Bilingual Sales Associate

International Shoppes
03.2014 - 07.2015
  • Improved customer outreach by assisting with marketing initiatives targeted towards Italian-speaking communities.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Collaborated with team members to achieve monthly sales goals, consistently exceeding targets.
  • Enhanced customer satisfaction by providing personalized service and product recommendations in both English and Italian languages.
  • Provided expert guidance on product selection based on individual needs, earning trust among customers as a reliable source of information.

Education

Associate of Science - Computer Science

Ashworth College
Norcross, GA
02.2017

High School Diploma -

Liceo Scientifico Ettore Majorana
Mola Di Bari, Italy
06.2013

Skills

  • Business Leadership
  • Charismatic Leader
  • Teamwork and Collaboration
  • Financial Management
  • Organizational Development
  • Hiring and Onboarding
  • Operations Management
  • Team Management
  • Customer Relations

Affiliations

  • United States Soccer Federation

Certification

  • Licensed USSF Regional Referee - 2023/24

Additional Information

Strong logic and organizational skills and comfortable with working in fast-paced
multicultural and dynamic settings. Easily adapt to new challenges, quick learner, possess
excellent verbal and written communication skills, team worker.

Languages

English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Full Professional
French
Limited Working
Portuguese
Elementary

Timeline

Director of Referees Operations

NYC Footy
10.2022 - Current

General Manager

BetterPlayer
01.2022 - Current

Sports Reporter

America Oggi
06.2015 - 10.2020

Bilingual Sales Associate

International Shoppes
03.2014 - 07.2015

Associate of Science - Computer Science

Ashworth College

High School Diploma -

Liceo Scientifico Ettore Majorana

Similar Profiles

CREATE PROFILE
Gianluca Palanca