Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Gian Lucas Martinez

Miami

Summary

Dynamic Waiter. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Hardworking team player.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Hertz
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Waiter's Assistant

Ball and Chain
08.2023 - 10.2023
  • Greeted customers and checked for seating availability.
  • Assisted waiters in taking orders from customers, carrying trays of food to tables, and providing refills on drinks.
  • Set up tables with cutlery, plates, glasses, and condiments before opening hours.
  • Cleaned and sanitized dining areas including tables, chairs, floors, windowsills, carpets.
  • Provided excellent customer service by answering questions about menu items and making recommendations when requested.
  • Assisted in serving food to guests in a timely fashion while adhering to health standards.
  • Explained how different menu items are prepared upon request from customers.

Warehouse Assistant

Hair Doctors
07.2022 - 07.2023
  • Verified stock inventory levels and maintained records of items shipped and received.
  • Packed goods for shipment, including labeling boxes and preparing shipping documents.
  • Organized warehouse racks to ensure efficient storage of goods.
  • Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
  • Operated forklift to move materials around the warehouse safely.
  • Assisted with unloading trucks using appropriate equipment as needed.
  • Organized materials on pallets according to size, weight, and type of item.
  • Used hand pallet truck to transport heavy material within the facility.
  • Collaborated with other departments to coordinate product delivery schedules.

Education

GED -

Martires Del 12 De Septiembre
07.2020

GED - Heating, Air Conditioning, And Refrigeration Installation And Repair

South Florida Institute of Technology
Miami, FL

Skills

  • Strong Communication Skills
  • Guest Relations Management
  • Food Inspection
  • Food Safety Understanding
  • Service Prioritization
  • Upselling Techniques
  • Relationship building
  • Problem resolution

Languages

Spanish
Native/ Bilingual
English
Professional

Education and Training

true,other,other

Timeline

Waiter's Assistant

Ball and Chain
08.2023 - 10.2023

Customer Service Representative

Hertz
07.2023 - Current

Warehouse Assistant

Hair Doctors
07.2022 - 07.2023

GED - Heating, Air Conditioning, And Refrigeration Installation And Repair

South Florida Institute of Technology

GED -

Martires Del 12 De Septiembre

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Gian Lucas Martinez