GIANLUIGI RODRIGUEZ
The Bronx
Summary
Experienced Manager with a strong background in account management, business development, and B2B sales. Exceptional listening, critical thinking, and detail-oriented skills contribute to effectively addressing customer needs and avoiding call escalations or complaints. Successfully manages multiple projects simultaneously, ensuring efficient operations and timely completion of tasks. Actively partners with coworkers to foster an engaged and empowering work culture. Dedicated to streamlining operations, reducing costs, and promoting organizational efficiency through strong leadership and problem-solving abilities. Independent decision-making skills and sound judgment consistently make a positive impact on company success.
Overview
6
6
years of professional experience
Work History
Technical Service Representative
Hunter Industries
09.2024 - Current
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Assisted in the development of user manuals, product documentation, and online help resources, contributing to a more informed customer base.
- Provided technical and engineering information to third-party technical support personnel during collaborative projects.
- Contributed to increased sales revenue by offering expert recommendations on suitable products and services for customers.
- Monitored call queues, call volumes and other performance metrics to detect and rectify weaknesses in response times and measures.
- Assisted in product development by identifying and addressing recurring customer concerns.
- Developed troubleshooting guides and knowledge base articles, enhancing self-help options for users seeking assistance.
Business Development Representative
Hiring Smiles
01.2024 - 09.2024
- Expanded business through effective network development, identifying new, and prospective clients
- Networked among local business and community organizations to develop leads and generate business.
- Used CRM (SalesForce) to handle current portfolio and prospective leads.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Verified work aligned with service levels agreed and client requirements.
- Engaged with customers to build business relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Utilized telephone and email platforms to deliver outstanding customer service.
- Delivered prompt service to prioritize customer needs.
Sales Manager|Business Development Representative
HORIZON DISTRIBUTORS
07.2022 - 12.2023
- Oversee daily operations in sales department and shipping
- Processed payroll for over 15 employees as part of sound human resources and financial management strategies
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified customer needs and negotiated and closed profitable projects with high success rate.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintain and grow relationships with vendors and prospective vendors through visits and regular communication
- Followed up with potential clients/customers via email, phone calls or in-person visits and customize product solutions to increase client satisfaction
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
Project Manager
FMA Landscape
11.2019 - 07.2022
- Met project deadlines without sacrificing build quality or workplace safety.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress, and technical problems.
- Reviewed project details to specify correct materials and equipment for job sites.
- Monitored execution of contract work for compliance with design plans and specifications.
- Estimated quantities and material costs during project planning to support budgeting and costing.
Education
Project Management Professional Certificate - Project Management
Coursera
12.2024
Electrical & Design/Certified Irrigation Technician - Irrigation/Plumbing
Rain Bird Academy
02.2024
Business Management - Business Management
Poolcorp University
10.2022
High School Diploma - undefined
Arnold O. Beckman
01.2012
Skills
- Client Relations/Customer Service
- Microsoft Office Suite
- Interdepartmental Collaboration
- Administrative Support
- Project tracking
- Customer Relationship Management (CRM)
- Account Management
- Sales proficiency
Timeline
Technical Service Representative
Hunter Industries
09.2024 - Current
Business Development Representative
Hiring Smiles
01.2024 - 09.2024
Sales Manager|Business Development Representative
HORIZON DISTRIBUTORS
07.2022 - 12.2023
Project Manager
FMA Landscape
11.2019 - 07.2022
Electrical & Design/Certified Irrigation Technician - Irrigation/Plumbing
Rain Bird Academy
High School Diploma - undefined
Arnold O. Beckman
Project Management Professional Certificate - Project Management
Coursera
Business Management - Business Management
Poolcorp University
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