Gianna Anderson
Santa Rosa,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Curtesy Clerk
Safeway
Santa Rosa, CA
05.2019 - 06.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted customers with large purchases by carrying items to vehicles.
- Assisting customers that have difficulty shopping on their own.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Conducted one-on-one training with new employees to teach various store procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
Volunteer
Nordquist Dance Studio
Santa Rosa, CA
05.2016 - 05.2017
- My position was as a Junior Dance Instructor. My primary job was to help the students learn ballroom dance.
- Assistance with special events or programs, including preforming.
- Maintained clean, neat and operational facilities to serve program needs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
Associate of Arts - Psychology
Santa Rosa Junior College
Santa Rosa, CA05.2023
High School Diploma -
Santa Rosa High School
Santa Rosa, CA05.2021
Skills
- Building Customer Trust and Loyalty
- Customer Service
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Store Cleaning
- Effective Communication
- Understanding Customer Needs
- Patient and Empathetic
Timeline
Curtesy Clerk
Safeway
05.2019 - 06.2020
Volunteer
Nordquist Dance Studio
05.2016 - 05.2017
Associate of Arts - Psychology
Santa Rosa Junior College
High School Diploma -
Santa Rosa High School