Gianna Ang
Tracy,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in staff management, customer service, and detail orientation. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cinemark
11.2021 - Current
- Managed dozens of Team Members by delegating tasks, providing guidance, and scheduling breaks to ensure productivity
- Overseen all areas of operation, including Concessions, Ushering, and Box Office
- Cash Handling experience: creating registers, handling shift changes, managing deposits, and creating change orders
- Professionally addressed guest concerns to ensure guest satisfaction
- Trained new Assistant Managers and Team Members in all areas of operations
- Key Holder: opening and closing experience as the most Senior Manager on Duty
- Assisted the General Manager and Senior Manager with various tasks daily
- Conducted interviews, carefully reviewed candidates, managed the onboarding process, and lead orientation
- Made adjustments to the labor schedule to accommodate payroll hours while maintaining strong operations
- Counted inventory and created orders as business demands, then rotated products on a first-in-first-out basis once received
- Troubleshooted all complications with the movie projectors and the point-of-sale system
- Complete knowledge of the company's rewards system to promote and assist all guests
Team Lead / Assistant Cake Decorator
Baskin Robbins
02.2021 - 09.2021
- Greeted guests, happily answered any questions, and gave product recommendations
- Memorized dozens of drink and ice cream recipes
- Performed cake decorating duties such as building ice cream cakes and writing on cakes on top of regular ice cream scooper duties
- Key holder: Soley opened and closed the store
- Counted Inventory and rotated stock on a weekly basis to maintain product freshness
- Handled register shift changes with the team and prepared afternoon/evening deposits
- Trained new team members with the best practices
Education
Associate of Science - Nursing
San Joaquin Delta College
Stockton, CA05.2027
Associate of Science - Math And Science
San Joaquin Delta College
Stockton, CA12.2024
Associate of Arts - Liberal Arts And Sciences
San Joaquin Delta College
Stockton, CA12.2024
Skills
- Operations Management
- Money Handling
- Guest Relations
- Team Motivation
- Product and Service Knowledge
- Staff Training and Development
- Task Delegation
- Hiring (Interviews, Orientation, Training)
Certification
- Pizza Hut Express Certification
- Food Handler's Safety Card
- Alcohol Beverage Control (ABC) Certified
Timeline
Assistant Manager
Cinemark
11.2021 - Current
Team Lead / Assistant Cake Decorator
Baskin Robbins
02.2021 - 09.2021
Associate of Science - Nursing
San Joaquin Delta College
Associate of Science - Math And Science
San Joaquin Delta College
Associate of Arts - Liberal Arts And Sciences
San Joaquin Delta College
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