GIANNA BALLARD
Cincinnati,OH
Summary
Results-oriented professional with strong background in regional management, adept at driving growth and operational excellence. Proven track record in leading cross-functional teams and implementing strategic initiatives that align with organizational goals. Known for fostering collaborative environments and adapting to changing business needs, while emphasizing strategic planning and resource allocation.
Overview
8
8
years of professional experience
Work History
Regional Director for Ohio, KY, & Indy Market
Imagine Homes Management
10.2022 - Current
- Company Overview: Providing leadership and guidance to foster a positive and productive work environment
- Conducting performance evaluations and implementing professional development plans
- Preparing regular reports on property performance, financial metrics, and operational activities
- Communicating effectively with property owners, investors, and stakeholders
- Participating in meetings and presentations to provide updates on regional operations and performance
- Conducting periodic asset valuations and assessments to support investment decisions
- Monitoring property performance and implementing strategies to maximize occupancy rates and rental income
- Ensuring compliance with leasing agreements, regulatory requirements, and property management policies
- Ensuring efficient operation of all properties within the region
- Providing leadership and guidance to foster a positive and productive work environment
Property Manager
Tegethoff Development -The Provident
09.2021 - 10.2022
- Marketing available spaces, screening potential tenants, negotiating leases or rental agreements, and optimizing occupancy levels
- Enforcing lease terms, collecting rent payments, and overseeing lease renewals or terminations
- Coordinating repair and maintenance services, maintaining property conditions, and promptly handling maintenance requests
- Conducting routine property inspections to identify maintenance needs and safety concerns
- Creating and managing property budgets, forecasting income and expenditures
- Recruiting and supervising vendors, contractors, and service providers for maintenance tasks
- Maintaining occupancy levels above 95% through strategic pricing and promotional offers to secure leases promptly
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Leasing Manager
CIG Properties- Aqua on the levee
05.2020 - 09.2021
- Assessing tenant suitability based on income, credit history, rental history, and other criteria
- Drafting lease agreements and ensuring compliance with legal requirements and company policies
- Developing and implementing leasing strategies to attract prospective tenants
- Conducting property tours for potential tenants, highlighting features and amenities
- Reviewing rental applications, verifying applicant information, and conducting background and credit checks
- Facilitating lease signings and ensuring all required documentation is completed accurately
- Serving as the primary point of contact for tenants regarding leasing inquiries, concerns, and maintenance requests
- Collaborating with property management, maintenance staff, and other departments to ensure seamless tenant transitions and resolve operational issues
Leasing Consultant
KMG Prestige- Clovernook apartments
01.2019 - 05.2020
- Staying informed about changes in Section 8 regulations, policies, and procedures through training sessions, workshops, and industry updates
- Implementing strategies to streamline Section 8 leasing processes, enhance tenant services, and optimize occupancy rates within Section 8 guidelines
- Maintaining accurate records of Section 8 leases, tenant certifications, inspections, and correspondence with housing authorities
- Providing ongoing support to Section 8 tenants regarding lease renewals, annual recertification processes, and compliance with program requirements
- Reviewing Section 8 applications, verifying applicant information, and ensuring all required documentation is submitted
- Assessing tenant eligibility based on income levels, household composition, and other criteria specified by the Section 8 program
Leasing Consultant
JRK -Glenbridge Manors
08.2016 - 01.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Education
High School Diploma -
Mt.Healthy High School
Cincinnati, OH05-2015
Skills
- Knowledgeable of an array of management softwares including Yardi, Entrata, Resman, Rent Manager, Onesite, Appfolio, MRI, and CRM
- Meetings and presentations
- Performance reporting
- Recruitment
- Multitasking Abilities
- Customer Relationship Management
- Purchasing and planning
- Logistics
- Delegation
- Problem-solving abilities
- Reliability
- Team building
- Adaptability
- Project Management
References
- Nicole Beech, SVP of Operations, 630-888-9078, nicole.Beech@Imagine-homes.com
- Terri Rogers, Regional Director St. Louis, 703-517-5711, Trogers@imagine-homes.com
Languages
Korean
Professional Working
Timeline
Regional Director for Ohio, KY, & Indy Market
Imagine Homes Management
10.2022 - Current
Property Manager
Tegethoff Development -The Provident
09.2021 - 10.2022
Leasing Manager
CIG Properties- Aqua on the levee
05.2020 - 09.2021
Leasing Consultant
KMG Prestige- Clovernook apartments
01.2019 - 05.2020
Leasing Consultant
JRK -Glenbridge Manors
08.2016 - 01.2019
High School Diploma -
Mt.Healthy High School
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