Gianna Bassignani
Uxbridge
Summary
Organized Rental Coordinator with extensive experience in managing rental operations and enhancing customer satisfaction. Proven ability in communication, problem-solving, and multitasking, essential for effective rental coordination. Successfully implemented process improvements that streamlined operations while upholding exceptional customer service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rental Coordinator/ Front Office Receptionist
Harbro Sales and Service
Whitinsville
06.2024 - Current
- Coordinated rentals for retail, sales, and service customers efficiently.
- Processed rental agreements and ensured compliance with company policies.
- Oversaw rental maintenance, inspection stickers, and detailing operations.
- Developed training materials for new staff on rental procedures and systems.
- Answered phone calls to assist clients or redirected inquiries to appropriate personnel.
- Processed cash transactions for service customers promptly.
- Entered new vehicles into inventory system and created key tags for new cars or trades.
- Assisted with vehicle registration as a CVR certified representative.
- Composed birthday cards, service postcards, and follow-up letters for owners.
- Supported social media initiatives and email marketing campaigns.
- Collaborated with sales teams to address customer needs and enhance service delivery.
- Maintain updated records of staff extensions and emails.
Administrative Assistant
Seven Hills Foundation
Milford
03.2024 - 06.2024
- Welcomed and assisted clients during appointment check-ins.
- Scheduled appointments between clients and customers and internal staff members.
- Provided administrative support to various departments, facilitating cross-functional collaboration.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared and organized documents for internal and external communications.
- Managed uploading of vital documents to secure online portal.
- Handled document faxing and promptly addressed incoming phone calls.
Server/Hostess
Red Robin
Millbury
05.2022 - 10.2023
- Welcomed and greeted guests to create a positive first impression.
- Provided exceptional customer service in a fast-paced dining environment.
- Seated guests promptly to enhance operational efficiency.
- Managed phone orders and inquiries, ensuring timely responses to guest questions.
- Operated cash registers, processed payments, and packaged to-go orders.
- Delivered exceptional hospitality by addressing guest needs effectively.
- Took orders using POS systems, ensuring accurate entries.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Served food trays to tables, maintaining high service standards.
- Restocked supplies and maintained cleanliness of tables and dining area.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Barista
HONEY DEW DONUTS
Franklin
06.2020 - 05.2021
- Provided exceptional hospitality to customers.
- Operated registers efficiently to process transactions.
- Handled cash transactions accurately at the point of sale system.
- Assisted customers with menu selections and provided excellent service.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served a variety of coffee beverages and pastries.
- Maintained cleanliness and organization of the service area and equipment.
- Restocked supplies to maintain optimal inventory levels.
- Labeled and dated food items for compliance and freshness.
- Trained new staff on beverage preparation and customer service standards.
Dining Room Attendant
Sodexo
Franklin
10.2019 - 03.2020
- Maintained cleanliness of tables to ensure a welcoming environment.
- Set up dining areas and arranged tables for optimal guest experience.
- Monitored guest satisfaction and addressed any concerns immediately.
- Restocked supplies and food items to support service efficiency.
- Supported event setups by arranging seating and decorations as required.
- Assisted other team members when needed during busy times.
- Cleaned spills on floors immediately using proper safety procedures.
- Ensured compliance with applicable health department regulations concerning sanitation and cleanliness standards.
Education
Associate's Degree - Business Management
Dean College
Franklin, MA05.2024
Skills
- Stocking and organization
- Microsoft Office Suite
- Front desk operations
- Cash handling expertise
- Hospitality management
- Phone etiquette and communication
- Customer service skills
- Inventory management
- Customer relationship management
- Attention to detail
- Time management
- Communication skills
- Multitasking proficiency
- Self motivation
- Reliability
Certification
- OSHA 10
- CVR/EVR Certified
Timeline
Rental Coordinator/ Front Office Receptionist
Harbro Sales and Service
06.2024 - Current
Administrative Assistant
Seven Hills Foundation
03.2024 - 06.2024
Server/Hostess
Red Robin
05.2022 - 10.2023
Barista
HONEY DEW DONUTS
06.2020 - 05.2021
Dining Room Attendant
Sodexo
10.2019 - 03.2020
Associate's Degree - Business Management
Dean College
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