Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
GeneralManager

Gianna Bernovich

Wilmington,North Carolina

Summary

Enthusiastic, dedicated, hard-working 20-year-old with 3 years of experience in the restaurant industry. Proven ability to provide excellent customer service, hospitality, handle high-pressure environments, and work effectively as part of a team. Committed to creating a welcoming atmosphere and ensuring a positive dining experience for all customers. Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into a new field. Possess strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new, professional settings. Personable and customer-focused with flair for creating positive dining experiences. Possess strong understanding of menu knowledge and food safety practices, coupled with excellent communication and multitasking skills. Dedicated to providing outstanding service and ensuring guest satisfaction. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop my strong communication and multitasking skills the restaurant industry. Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

3
3
years of professional experience

Work History

Waitress/Host/Expo

Eli’s On The Hill
08.2022 - 08.2024
  • Customer Satisfaction: consistently always receiving positive feedback and high ratings from my customers for exceptional service and a great personality
  • Had many regulars who would come in just to be waited on by me at only 19 years of age
  • Efficiency: successfully managed multiple tables at once frequently, with tables in the main dining room, bar area, and outside patio during peak hours
  • Made sure to always ensure timely service and order accuracy no matter the circumstance
  • Team Collaboration: Worked well and collaboratively with kitchen staff and fellow waitstaff to maintain smooth operations for myself and fellow coworkers, handling busy shifts effectively
  • Upselling: Increased sales by effectively upselling menu items, as well as upselling new menu items frequently when released
  • Would sell daily specials to customers
  • Problem Solving: Never had issues with handling complaints from customers promptly and professionally, always ended with the customer satisfied and content
  • Training: Assisted in training new staff members all the time, both as a hostess and waitress
  • I shared with them the best practices and helped to make sure they became acclimated to the restaurant environment

Waitress

Mellow Mushroom
08.2024 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Completed side work with ease and stayed on task no matter flow of restaurant, always on top of my work and kept organized no matter the pace.
  • Always kept an upbeat attitude and positive demeanor to myself and always made sure my customers experience was exceeded.

Hostess

Marina Grill
08.2024 - 09.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Waitress

Bonita Latin Fusion & Cocktails
09.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Assistant Coach/Camp Counselor

East Haven Softball Camp
07.2023 - 07.2023
  • Leadership: Successfully led and mentored young athletes, offering a supportive and encouraging environment for the young girls
  • Skill Development: Helped campers improve their softball skills through personalized coaching and structured practice sessions
  • Team Building: Organized and facilitated team-building activities that promoted friendship and teamwork among the campers
  • Safety and Supervision: Ensured the safety and well-being of all campers
  • Positive Role Model: Acted as a positive role model, demonstrating good sportsmanship, dedication, and a strong work ethic
  • Feedback and Improvement: Provided good, constructive feedback to campers, helping them set and achieve their personal goals

Education

High School -

East Haven High School
East Haven, Connecticut
06.2023

Skills

Customer service skills

  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Attention to detail
  • Cash handling
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Menu recommendations
  • Service prioritization
  • Food running
  • Memory retention
  • Complaint resolution
  • Active listening
  • Time management
  • Relationship management
  • Upselling techniques
  • Allergy awareness
  • Food presentation
  • Sales techniques

Volunteer Experience

Assistant Coach/Camp Counselor, East Haven Softball Camp, East Haven, Connecticut, 07/01/23, 07/31/23, Leadership: Successfully led and mentored young athletes, offering a supportive and encouraging environment for the young girls., Skill Development: Helped campers improve their softball skills through personalized coaching and structured practice sessions., Team Building: Organized and facilitated team-building activities that promoted friendship and teamwork among the campers., Safety and Supervision: Ensured the safety and well-being of all campers., Positive Role Model: Acted as a positive role model, demonstrating good sportsmanship, dedication, and a strong work ethic., Feedback and Improvement: Provided good, constructive feedback to campers, helping them set and achieve their personal goals.

Timeline

Waitress

Bonita Latin Fusion & Cocktails
09.2024 - Current

Waitress

Mellow Mushroom
08.2024 - 09.2024

Hostess

Marina Grill
08.2024 - 09.2024

Assistant Coach/Camp Counselor

East Haven Softball Camp
07.2023 - 07.2023

Waitress/Host/Expo

Eli’s On The Hill
08.2022 - 08.2024

High School -

East Haven High School
Gianna Bernovich