Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianna Bertucci

Phoenix,Arizona

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating with clients, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

3
3
years of professional experience

Work History

Receptionist

Baer Brakes
02.2023 - Current
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and taking messages.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Emailed invoices and statements to customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.

Hostess/Merchandiser

More Brewing Company
11.2021 - 11.2022
  • As a hostess - Welcomed guests in a warm and friendly manner, seated guests and manage the seating chart, monitor restaurant activity to determine seating and dining flow, respond to guest inquiries and requests in a timely and friendly manner, answered incoming calls and to go’s and helped fellow team members and other departments wherever necessary to maintain positive working relationships.
  • As a merchandise associate – Restocked and organize shelves on the sales floor, assist customers with sales and inquiries, attend the cash register as need and maintained the inventory of current merchandise levels.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Head Hostess

Copper Barrel
10.2020 - 12.2021
  • Welcomed guests in a warm and friendly manner, seated guests and manage the seating chart, monitor restaurant activity to determine seating and dining flow, respond to guest inquiries and requests in a timely and friendly manner, answered incoming calls and to go’s and helped fellow team members and other departments wherever necessary to maintain positive working relationships.

Education

General Education -

Hampshire High School
05.2022

Skills

  • Friendly attitude
  • Strong attention to details
  • Ability to multi-task
  • Microsoft word and excel
  • Great time management
  • Team player
  • Call Answering and Routing
  • Customer/Client relations
  • Data Entry
  • Relationship Building
  • Team Collaboration
  • Referral Coordination

Timeline

Receptionist

Baer Brakes
02.2023 - Current

Hostess/Merchandiser

More Brewing Company
11.2021 - 11.2022

Head Hostess

Copper Barrel
10.2020 - 12.2021

General Education -

Hampshire High School

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Gianna Bertucci