Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Gianna Bischoff

Bremerton,WA

Summary

Sale associate with 3 1/2 years of experience in retail environments. Ability to communicate and engage in friendly conversation to uncover every customer's needs and wants as well as increase sales through upselling techniques and core values of the company. Skilled in maintaining a clean sales floor/environment to ensure a pleasurable shopping experience. Demonstrated ability to build customer loyalty and satisfaction by providing accurate product recommendations and services. Ability to effectively show and demonstrate product, brand awareness as well as foster brand loyalty. One skill that makes me stand out is the ability to adapt to any position or circumstance that may arise. I always go above and beyond to understand and execute any task presented before me. I am very receptive to constructive criticism and conversations that will help me improve and build my professional skills and workmanship. I believe in effectively communicating any work related concerns or inconsistent work behavior directly one on one in a private professional conduct.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Bath and bath works
08.2021 - Current
  • Thrive in a customer first based retail environment
  • Demonstrate sales and customer service results in a fast-paced environment
  • Effective communication skills, being open to feedback and the ability to adapt quickly.
  • Observe, Engage & Connect
  • Understand the customers' needs and wants to assist in finding the best products
  • Deliver exceptional in-store shopping experiences
  • Build a highly satisfied and loyal customer base through engagement, uncovering, making product recommendations, and gathering customer information to support continued engagement/business
  • Support product replenishment activities that keep the store full, abundant, clean, and pleasing to the eye
  • Assist with floorset execution, window changes, visual presentation and marketing placement as needed/ scheduled.
  • Maintain the values, policies and procedures of the company.
  • Strive to achieve operational excellence
  • Deliver business results.
  • Ability to perform functions of POS system and cashiering.
  • Ability to lift and carry 25 pounds or more.
  • Ability to stand for extended periods of time.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and gift card transactions to complete customer purchases.

CNA - Certified Nursing Assistant

Stafford Health Care
08.2022 - 01.2023
  • Following all tasks as assigned by licensed nurse
  • Document care provided and report changes in resident status to shift supervisor
  • Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals
  • Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor
  • Documents actions by completing forms, reports, logs, and records
  • Maintains work operations by following policies and procedures
  • Protects organization's value by keeping patient information confidential
  • Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and jcaho standards
  • Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure
  • Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments

Education

High school diploma -

Chinle High School
Chinle, AZ
05.2019

Skills

  • Cash handling
  • Multitasking
  • Time management
  • Customer service
  • Product presentation
  • Point of sale system
  • Heavy Lifting
  • Vital Signs
  • Nursing
  • Home Care
  • Retail Sales
  • Caregiving
  • Patient Care
  • Senior Care
  • Ability to work in a team
  • Ability to work alone
  • Strong work ethic
  • Adaptability
  • Teamwork
  • Attention to detail
  • Sales
  • Organizational skills
  • Leadership
  • Operate cash registers
  • Product demos
  • Basic math
  • Writing skills
  • Communication skills
  • Upselling
  • Store maintenance
  • Stock replenishment
  • Display building
  • Problem-solving abilities
  • Order Fulfillment

Certification

Food Handler Certification, 03/01/24, 03/01/26

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

CNA - Certified Nursing Assistant

Stafford Health Care
08.2022 - 01.2023

Retail Sales Associate

Bath and bath works
08.2021 - Current

High school diploma -

Chinle High School

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Gianna Bischoff