GIANNA BONUALES
WELLINGTON
Summary
Customer service professional with extensive expertise in delivering exceptional experiences and resolving issues promptly. Demonstrates strong problem-solving, multitasking, and team leadership skills, honed over 10+ years in fast-paced environments. Skilled in enhancing customer and resident satisfaction through innovative practices and meticulous attention to detail, with aspirations to further develop leadership roles in customer-focused sectors.
Talented professional consistently handles high-volume over long shifts while keeping focus. Background communicating clearly to complete orders. Multitasker with history of supporting team and customer needs.
Outgoing professional offering several years of experience in fast-paced environments. Proven customer service, multitasking and organization skills. Always works to drive customer loyalty and increase sales.
Overview
10
10
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Price
07.2025 - Current
- Crafted sandwiches to customer specifications with attention to detail.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted customers in selecting menu items and providing recommendations.
- Managed inventory by restocking ingredients and supplies as needed.
- Collaborated with team members to ensure efficient service during peak hours.
- Followed food safety guidelines to maintain quality and hygiene standards.
- Operated kitchen equipment safely while preparing food items efficiently.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours when necessary.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Greeted customers and provided product knowledge.
- Checked expiration dates on products to ensure freshness of items served to customers.
Waitress
Outlaw Cafe
Wellington
02.2025 - 03.2025
- Provided excellent customer service in fast-paced cafe environment.
- Took and processed customer orders quickly and accurately.
- Assisted with menu recommendations to enhance customer dining experience.
- Managed cash register and processed payments efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
HOUSEKEEPER
Greenwell Inn
Price
12.2024 - 01.2025
- Maintain impeccable cleanliness standards in guest rooms, ensuring thorough sanitization and attention to detail for optimal guest comfort and satisfaction.
- Streamline room turnover process, reducing average cleaning time while maintaining high-quality standards, resulting in improved efficiency and guest satisfaction.
- Coordinate with front desk and maintenance teams to address guest requests promptly, fostering a seamless and positive guest experience.
- Mentor new housekeeping staff, sharing best practices and efficient cleaning techniques, fostering a collaborative and skilled team environment.
- Implement rigorous quality control measures for room inspections, elevating cleanliness standards and guest satisfaction scores across the property.
- Maintained cleanliness of guest rooms and common areas throughout the inn.
- Managed laundry services, ensuring timely washing and folding of linens.
- Restocked supplies and amenities in guest rooms and public spaces regularly.
- Assisted in deep cleaning tasks during seasonal maintenance periods.
- Implemented safety protocols while handling cleaning chemicals and equipment properly.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
CAREGIVER
Goodlife Senior Living
Price
08.2024 - 11.2024
- Provided compassionate care to seniors, ensuring their comfort and well-being.
- Assisted with daily activities, medication management, and emotional support.
- Maintained meticulous records of residents' health status, medication schedules, and daily routines.
- Implemented personalized care plans with precision.
- Worked closely with nursing staff and family members to create holistic care strategies.
- Participated in team meetings to enhance resident care quality.
- Improved residents' quality of life through tailored activities and exercises.
- Consistently received positive feedback from families and supervisors.
- Introduced creative engagement techniques to stimulate cognitive function in memory care residents.
- Adapted care approaches to individual needs.
CUSTOMER CARE AGENT
PillPack LLC
Price
12.2022 - 02.2023
TEACHERS AID
Pinnacle Canyon Academy
Price
10.2022 - 12.2022
COVID-19 CONTACT TRACER
Southeastern Utah Health Department
Price
11.2020 - 01.2021
- Conducted thorough contact tracing interviews, meticulously documenting case details and exposure risks to mitigate COVID-19 spread in the community.
- Provided empathetic guidance to individuals affected by COVID-19, offering resources and clear instructions on quarantine protocols.
- Streamlined data collection process, enhancing efficiency and enabling faster response times in critical contact tracing efforts.
- Maintained accurate, up-to-date records of all contact tracing activities, contributing to reliable epidemiological data for health officials.
SANDWICH ARTIST
Subway
Parachute
05.2017 - 05.2018
- Crafted customized sandwiches with precision, ensuring customer satisfaction.
- Maintained impeccable hygiene standards, contributing to positive health inspections.
- Managed inventory efficiently, reducing waste and optimizing stock levels.
- Implemented new organization system, improving preparation speed and accuracy.
- Fostered strong team relationships, enhancing overall workplace productivity.
- Trained new hires on proper food handling techniques and customer service protocols.
- Consistently met and exceeded daily sales targets through upselling techniques.
- Received multiple commendations for exceptional customer service and operational efficiency.
- Proposed and implemented new sandwich combinations, leading to increased customer interest.
- Adapted quickly to rush hour demands, maintaining quality and speed.
BARISTA
Starbucks
Rifle
08.2015 - 12.2015
- Crafted exceptional coffee drinks, ensuring customer satisfaction.
- Mastered latte art, boosting visual appeal.
- Maintained a clean, welcoming environment for patrons.
- Precisely followed recipes and procedures for consistent quality.
- Managed inventory, reducing waste.
- Operated and maintained complex espresso machines efficiently.
- Worked seamlessly with team to handle high-volume rushes.
- Trained new baristas on procedures and customer service.
- Contributed to a positive work atmosphere.
CUSTOMER SERVICE
Wendys
Parachute
06.2015 - 09.2015
- Delivered exceptional customer service at Wendys, resolving issues promptly and ensuring positive dining experiences.
- Consistently met service standards and goals.
- Streamlined order processing at Wendys, reducing wait times and enhancing customer satisfaction.
- Implemented efficient practices for improved service delivery.
- Fostered teamwork in fast-paced environment at Wendys, coordinating with kitchen staff to ensure timely order fulfillment and maintain high service quality.
- Maintained meticulous cleanliness and hygiene standards at Wendys, adhering to food safety protocols and contributing to positive health inspection outcomes.
Education
HIGH SCHOOL DIPLOMA -
Rifle High School
Rifle, Colorado05.2017
Skills
- Problem Solving
- Upselling Techniques
- Food Safety
- Time Management
- Team Leadership
- Multitasking
- Customer Engagement
- Attention to Detail
- Adaptability
- Conflict Resolution
- Analytical Skills
- Negotiation Skills
- Emotional Intelligence
- Strategic Thinking
- Customer service
- POS operation
- Food safety compliance
- Team collaboration
- Cash handling
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Work organization
- Flexible schedule
- Willingness to learn
- Task prioritization
- Problem-solving
- High level of integrity
- Cleanliness and hygiene
- Cash handling proficiency
Timeline
Sandwich Artist
SUBWAY®Restaurants
07.2025 - Current
Waitress
Outlaw Cafe
02.2025 - 03.2025
HOUSEKEEPER
Greenwell Inn
12.2024 - 01.2025
CAREGIVER
Goodlife Senior Living
08.2024 - 11.2024
CUSTOMER CARE AGENT
PillPack LLC
12.2022 - 02.2023
TEACHERS AID
Pinnacle Canyon Academy
10.2022 - 12.2022
COVID-19 CONTACT TRACER
Southeastern Utah Health Department
11.2020 - 01.2021
SANDWICH ARTIST
Subway
05.2017 - 05.2018
BARISTA
Starbucks
08.2015 - 12.2015
CUSTOMER SERVICE
Wendys
06.2015 - 09.2015
HIGH SCHOOL DIPLOMA -
Rifle High School