Gianna Burch
Littleton,CO
Summary
Proven leader and empathetic caregiver, Gianna excels in time management and delivering exceptional customer service, as demonstrated at WindCrest Erickson Living. Skilled in childcare and adept in creating efficient, positive environments, I ensure high satisfaction levels through strong work ethic and reliability, with a track record of mentoring team members towards excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Babysitter
Private Clients
2018.01 - Current
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained up-to-date certifications in first aid and CPR to ensure optimal preparedness for emergency situations.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Server Trainer
WindCrest Erickson Living
2024.02 - 2024.08
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
Server
WindCrest Erickson Living
2022.02 - 2024.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Heritage High School
Littleton, CO05.2024
Skills
- Leadership
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Childcare
- Exceptional customer service
Certification
- CNA - Certified Nurse Assistant
Epic Campus, Littleton Public Schools
Timeline
Server Trainer
WindCrest Erickson Living
2024.02 - 2024.08
Server
WindCrest Erickson Living
2022.02 - 2024.02
Babysitter
Private Clients
2018.01 - Current
High School Diploma -
Heritage High School
- CNA - Certified Nurse Assistant
Epic Campus, Littleton Public Schools
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