Gianna Calloway
Winston-Salem
Summary
Dynamic Executive Administrative Assistant with a proven track record at Forsyth County Department of Social Services, excelling in calendar management and event coordination. Recognized for enhancing operational efficiency and fostering cross-departmental collaboration. Adept at maintaining confidentiality while delivering exceptional administrative support, ensuring seamless executive operations and successful project outcomes.
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Professional with proven experience supporting high-level executives. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking.
Experienced with scheduling and coordinating executive-level meetings and events. Utilizes strong organizational skills to manage multiple tasks and prioritize effectively. Knowledge of handling confidential information and supporting executive decision-making processes.
Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations.
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant Medicare
Forsyth County Department of Social Services
02.2023 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments and handled calenders for senior leadership.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Organized and updated schedules for executives.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Implemented updated policies and practices for organization and monitored effect.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Updated and maintained confidential databases and records.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Took notes and dictation at meetings.
- Created and managed office systems to efficiently deal with documentation.
- Screened personal and business calls and directed to appropriate party.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Led staff and vendors in providing high level of service for owner and guests.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Supported Employment Specialist
Monarch
06.2020 - 01.2023
- Assisted clients in refining job search techniques, resume writing, and interview preparation.
- Enhanced client self-sufficiency by developing and implementing individualized employment plans.
- Mentored new Supported Employment Specialists entering the field, sharing best practices from years of experience.
- Collaborated with multidisciplinary teams to address client barriers to employment and develop effective solutions.
- Delivered customized vocational assessments to identify client strengths, interests, and career goals.
- Continuously improved the organization''s supported employment services by regularly soliciting feedback from clients, employers, and other stakeholders.
- Conducted regular follow-up meetings with both clients and employers to evaluate job placements'' effectiveness and address any concerns or issues that arose during the course of employment.
- Provided ongoing support for clients, ensuring successful job retention and satisfaction.
- Maintained up-to-date knowledge of labor market trends and in-demand occupations within the community.
- Established strong relationships with local employers to secure job opportunities for clients.
- Created detailed reports on program outcomes, demonstrating the positive impact of supported employment services on clients'' lives.
- Promoted awareness of supported employment services through presentations at community events and professional conferences.
- Built a network of community resources to assist clients in addressing personal challenges that may impact their ability to maintain employment.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Provided resources to support students in achieving career goals.
- Advocated for students to access available resources.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
- Monitored student progress to drive successful academic outcomes.
- Assisted students in exploring and selecting career paths.
- Coordinated accommodations for clients with disabilities, ensuring equal opportunity for workplace success.
- Developed comprehensive case notes, documenting client progress and milestones in their journey towards meaningful employment.
Education
Master of Arts - Business
University of Phoenix
Phoenix, AZMaster of Arts - Early Education
University of Phoenix
PhoenixBachelor of Science - Human Development And Family Study
Oakwood University
Huntsville, ALSkills
- Expense reporting
- Customer service
- Office management
- Information confidentiality
- Meeting planning
- File management
- Calendar management
- Event coordination
- Master calender management
- Documentation and reporting
- Social media management
- Maintaining schedules
- Scheduling
- Document preparation
- Spreadsheet tracking
- Meeting support
- Spreadsheet creation
- Quality control
- Schedule management
- Confidentiality
- Administrative support
- Executive support
- Office administration
- Interpersonal communication
- Meticulous attention to detail
- Customer Service-oriented
- Phone etiquette
- Strong problem solver
- Professional and mature
- Filing and data archiving
- Project oversight
- Excel spreadsheets
- Project planning
- Strategic planning
- Schedule & calendar planning
- Project management
- Multi-line phone proficiency
- Resourceful
- Database management
- File organization
- Technical support
- Conflict management
- Policy enforcement
- Business administration
- Mail handling
- Task delegation
- Appointment setting
- Mail management
- Extensive vocabulary
- Human resources management (HRM)
- Document handling
- Administrative support specialist
- Self-starter
- Articulate and well-spoken
- Proper phone etiquette
- Logistics and schedule management
- Microsoft office
- Problem-solving
- Documentation and recordkeeping
- Work prioritization
- Visitor greeting
Certification
AED/CPR
Timeline
Executive Administrative Assistant Medicare
Forsyth County Department of Social Services
02.2023 - Current
Supported Employment Specialist
Monarch
06.2020 - 01.2023
Master of Arts - Business
University of Phoenix
Master of Arts - Early Education
University of Phoenix
Bachelor of Science - Human Development And Family Study
Oakwood University
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